Anneke Moolman

Property Operations and Compliance professional with more than 25 years' experience across residential, commercial, retail and industrial property in South Africa and the United Kingdom. Experienced in supporting estate agencies, landlords and property investors across the property lifecycle, including onboarding, compliance, portfolio administration, maintenance, marketing and client support. I specialise in improving operational efficiency by designing practical processes, strengthening compliance, creating clear documentation and supporting teams to deliver consistently high standards.

I enjoy simplifying complex workflows, reducing risk and improving the experience of clients, tenants and colleagues. My experience includes UK residential lettings, HMO administration, sales operations, property marketing, compliance and remote business support. I am known for exceptional attention to detail, sound commercial judgement and a calm, solutions-focused approach to problem-solving.

Operations Assistant & VA Success Manager at Beam Virtual Property Support (2024-11 – Present)

Support the leadership team with business operations, documentation while also supporting newly placed Virtual Assistants during the early stages of their client placements.

• Support the onboarding and integration of newly placed Virtual Assistants.
• Coach and guide team members during the early stages of client placements.
• Monitor work quality, professional communication and operational consistency.
• Develop onboarding resources, training guides and operational documentation.
• Assist management with operational projects, administration and process improvement.
• Identify potential placement risks and escalate concerns before they affect client confidence.
• Promote best practice in remote working, client communication, time recording and reporting.
• Support team members in using property systems, templates and AI tools effectively.
• Helped establish a structured VA Success Manager function to support placement quality and retention.
• Developed practical onboarding guides, support processes and operational resources that improve consistency.
• Built trusted relationships with management and Virtual Assistants through proactive support and coaching.
• Created a property knowledge base to introduce South African property professionals to UK residential lettings, compliance and working practices.

Virtual Property Assistant at Blair Property Holdings Ltd & MW Property Holdings Ltd (2024-10 – 2025-06)

Provided remote administrative support to the owners of HMO and single-let property portfolios.

• Established and organised digital filing systems for property and tenancy documentation.
• Set up property, room and tenancy information within COHO.

Property Operations, Lettings & Marketing Coordinator at AR Property Partners (2023-08 – Present)

Joined the business as a Lettings Coordinator on a maternity cover contract and was invited to remain following its successful completion. I subsequently moved into a broader Operations and Marketing role supporting the sales team and am now transitioning back into lettings operations with additional accounting responsibilities.

• Managed tenancy renewals from initial proposal through negotiation and completion.
• Liaised with landlords and tenants regarding rent reviews and tenancy terms.
• Registered new tenancy deposits and renewed deposit protection through mydeposits.
• Completed Right to Rent checks and supported general lettings compliance.
• Coordinated Gas Safety Records, EICRs and EPCs.
• Managed maintenance matters from initial report through contractor instruction, access coordination and completion.
• Processed contractor invoices and maintained accurate property records.
• Developed landlord guidance relating to the Renters' Rights Act 2025, including an overview of the reforms and detailed guidance on specific areas.
• Coordinate administrative and operational processes from property instruction through to completion.
• Support sales progression by ensuring documentation, compliance requirements and marketing activities are completed accurately and on time.
• Produce property brochures, sellers' guides, social media campaigns and digital marketing content.
• Coordinate property launches, price reductions and marketing updates across multiple platforms.
• Manage board orders and supplier relationships.
• Work closely with directors and Property Partners to improve efficiency and client experience.
• Support process improvement and the development of operational documentation.
• Successfully progressed from an initial maternity cover contract into a continuing cross-functional role.
• Adapted between lettings, sales operations and marketing while maintaining strong service and accuracy.
• Developed practical compliance and client guidance to support the business through legislative change.
• Helped improve internal processes and documentation across sales, lettings and marketing.
• Became a trusted resource for professional communications, property marketing content and process development.

Head of Property Management at Grove Properties (2023 – 2023)

Leasing & Compliance Manager at David Newham Property Management (2018 – 2022)

Property Portfolio Manager at Broll Property Group (2012 – 2018)

Property Administration Manager at Pepkor Retail Properties (2009 – 2012)

Property Manager at R. da Luz Group (2008 – 2009)

National Property Administrator at New Clicks South Africa (2007 – 2008)

Property administration and shopping centre management roles at Broll Property Group (2002 – 2007)

BTech in Public Relations Management – Cape Peninsula University of Technology

National Diploma in Public Relations Management – Cape Peninsula University of Technology

Introduction to Facilities Management – University of Pretoria

Financial Concepts – Cape Peninsula University of Technology