People Operations Manager – Africa & Middle East - Current Organization - Africa & Middle East
(2024-09)
- Manage and implement the HR Strategy, policies, and practices for teams in region.
- Collaborate with UK people team to build and implement policies and procedures that are aligned with Company goals.
- Ensuring a professional and informed business partnering regional service is delivered to management and employees on all HR operational issues.
- Lead on employee relations matters in region and work closely with employee relations and performance management teams.
- Assist with global employee relations case review on an adhoc basis.
- Custodian of HR administration processes in the region.
- Ensuring end to end processing of monthly payroll, including payroll related queries, and monthly global payroll reporting.
- In the process of reviewing and motivating for the change of the current salary structure in South Africa to closer align to global business requirements.
- Ensuring the alignment to benchmarking data for annual and ad hoc increases.
- Management and administration of employee benefits, including benefit related queries.
- Governance team members to ensure alignment in region.
- Manage and provide all people related metrics & costs for budgeting, promotions, or ad hoc salary reviews.
- Registered Company Skills Development Facilitator for South Africa.
- Established an Employment Equity and Training committee to review company transformation and development needs.
- Ongoing mentoring and coaching.
HR Manager – UK & Europe / Global Learning and Development Manager - Performanta (Cyber Security) - Bedfordview & Kempton Park, South Africa
(2018-06 - 2024-08)
- OPCO / MANCO Member and 2IC to Chief People Officer.
- Manage and implement the HR Strategy, policies, and practices for Performanta in the UK and European region to ensure the achievement of Performanta's objectives in accordance with the business strategy.
- Ensuring a professional and informed business partnering regional service is delivered to management and employees on all HR operational issues (Including: Recruitment & Selection; PMP; Talent Management; Policies & Procedures; ER).
- Ensuring that Performanta is consistently aligned with changing HR regulations in the UK and European regions where Performanta has an established presence.
- Working with managers to resolve any labour relations or performance management issues that arise.
- Custodian of HR administration processes in the region.
- Ensuring end to end processing of monthly payroll, including payroll related queries, and monthly global payroll reporting.
- Custodian of the global performance management process.
- Custodian of the annual benchmarking, increase and bonus process.
- Custodian of the international relocation process.
- Administering and managing employee benefits, including benefit related queries.
- Proactively source candidates to meet current and future business needs.
- Uphold Performanta employer brand by clearly defining the package Performanta offers to its employees (e.g., people, development opportunities, compensation) and developing a recruiting strategy consistent with the offered package.
- Provide required input into monthly ExLE report.
- Manage and provide all People related metrics & costs as and when needed for budgeting, projections and any due diligence.
- Assist with budget preparation and approval for the annual learning and development budget, headcount and HR budgets in line with company strategy.
- Identify learning and development needs by conducting an annual needs analysis of Companies technical skills and knowledge base to ensure all gaps in learning needs, vendor requirements as well as talent pipeline has been identified.
- Compile the annual learning and development plan to ensure all approved training needs will be accommodated in line with company strategy.
- Ensure that learning and development interventions are aligned and delivered in line with company's annual strategic objectives and budgets.
- Responsible for Performanta One planning, budget and culture initiatives in region.
- Assisting with operational human resources requirements & projects.
- Mentor individuals to manage expectations & performance.
Global Learning, Development & HR Manager SA - Performanta (Cyber Security) - Johannesburg, South Africa
(2018-06 - 2024-08)
- OPCO / MANCO Member and 2IC to Chief People Officer
- Partnering with business to implement global learning & development strategy by focusing on leadership, technical, behavioral, coaching & mentoring initiatives to enable capability.
- Assisting operational human resources requirements & projects.
- Responsible for learning/ development strategy aligned to Company strategy.
- Develop/ effective Implement the plan to enhance Performanta capabilities.
- Assist with implementation/ facilitation of Performanta Management Process
- Mentor individuals to manage expectations & performance.
- Manage compliance with Performanta' policies, legislative frameworks (Including WSP & WSR)/ company governance.
- Assist/ direct managers with work issues & problems.
- Develop/ assist in creating development opportunities.
- Plan, implement & manage the annual training budget.
- Liaise and negotiate with supplier/training providers/ vendors to ensure cost-effective training.
- Assisting with upskilling/ mentoring of the current Human Resources Manager.
- Assist with Compensation/ Benefits implementation (including bonus & increase cycle sign-off/ implementation).
- Custodian of Benchmarking process.
- Global Payroll reporting against budgets.
- Involvement in Culture initiatives.
Global HR Manager - Performanta (Cyber Security) - Maidenhead, Berkshire, United Kingdom
(2018-06 - 2024-08)
- Ensure professional/ informed business partnering global service delivered to management.
- Ensure that Performanta consistently aligned with changing HR regulations in all regions where we have established presence (UK, South Africa, United States).
- Ensure managers correctly applied disciplinary measures.
- Ensuring end-to-end processing of monthly payroll, including payroll-related queries & quarterly reporting.
- Collaborating with international HR business partnering services that supply regional HR & payroll services.
- Administering/ managing employee benefits, including benefit-related queries.
- Administering/ overseeing annual/ adhoc salary increases & bonus scheme.
- Define recruiting processes/ responsibilities & tailor them to different roles.
- Proactively source candidates to ensure we have enough people with the skills to meet current/ future business needs.
- Provide required input into monthly EXCO report.
- Managed/ provided all people-related metrics and costs as and when needed for budgeting, forecasting & due diligence.
- Develop/ own HR metrics, including but not limited to labor turnover, headcount, EE targets & progress.
- Identify training needs by conducting an annual needs analysis of Companies technical skills and knowledge base to ensure all gaps in training needs, vendor requirements & talent pipeline has been identified.
- Assist with budget preparation/ approval for annual learning & development budget in line with company strategy.
- Compile annual learning/ development plan to ensure training needs will be accommodated in line with company strategy.
Training and Recruitment Officer South Africa - Würth South Africa (Wholesale and Retail) - Johannesburg, South Africa
(2016-07 - 2018-05)
- Responsible for talent acquisition, onboarding & learning and development for Company in South Africa.
- Learning responsibilities included technical, sales and behavioral training.
- Reported to Human Resources Manager (Executive / PIV Management level) & to Managing Director for some projects.
- Management of training/ recruitment function for Würth South Africa with added Human Resources projects.
- Developed/ maintained relationships with members of the Executives team & Area Sales Managers with regards to Training and Recruitment.
- Annual training/ recruitment budget planning, motivation, & implementation.
- Implemented processes & reports to monitor training/ recruitment activities.
- Sourced/ selected recruitment & training providers to ensure cost-effective use of these services.
- Managed daily running/ maintenance of training Centre.
- Quarterly/ annual performance reviews for direct reports.
- Reported on leave, absenteeism, & performance for sales employees.
- Recruitment & Selection.
- Coaching/ Mentoring of Area Sales Managers & for Sales Development Program delegates
- Developed the Sales Development Program to create a pipeline of Sales Trainees to address the capacity and transformation needs in the business.
- Realigned On-Boarding/ Induction programs to assist with more sales & product knowledge/ ability to contribute to the bottom line in a shorter time frame.
- Training facilitation of various behavioral, technical and induction programs.
- Recommendations on staff development/ staff promotions.
- Revisited learning approach to include executive leadership -, leadership -, sales & warehouse employee development.
- Skills Development Facilitator registered with the W&R SETA (Previously registered with HWSETA & MeRSETA).
- Initiated implementation of a Managed Development Program.
- Implemented use of industry-approved psychometric assessments for recruitment of Mid to Senior Management
