Retail Manager at ARC (2024-01 – 2026-04)
Directed store operations at ARC Tygervalley, driving annual turnover of R14 million with a team of 15 staff
- Directed store operations at ARC Tygervalley, driving annual turnover of R14 million with a team of 15 staff
- Set and managed sales targets, consistently improving overall store performance
- Oversaw stock control processes and implemented loss prevention strategies to protect profitability
- Led recruitment, staff scheduling, training, and performance management to build a productive team
- Delivered day-to-day operational leadership to support sales growth, customer service, and efficient store execution
- Monitored sales performance, set targets, and implemented strategies to increase revenue
- Managed inventory levels, stock replenishment, and loss prevention procedures accurately
- Analyzed sales reports and key metrics to support business decisions and planning
- Ensured compliance with company policies, safety regulations, and operational procedures
- Coordinated visual merchandising and promotional displays to drive customer engagement
Retail & E-Commerce Manager at ARC (2022-06 – 2024-12)
Managed the launch of the Cavendish store and e-commerce operations, delivering turnover of R16 million for retail and R19 million for online
- Managed the launch of the Cavendish store, coordinating contractors and suppliers to support a successful opening
- Delivered turnover of R16 million for the Cavendish store and R19 million for the online business
- Recruited and trained team members across retail and e-commerce operations to support service and performance goals
- Introduced sustainable packaging initiatives and managed courier partnerships to strengthen e-commerce operations
- Ensured operational excellence across both physical retail and online platforms, maintaining smooth day-to-day execution
- Oversee daily retail store and e-commerce operations to ensure seamless customer experiences and sales performance
- Coordinate product launches, pricing updates, and promotional campaigns across digital and physical channels
- Prepare performance reports, budgets, and forecasts to support strategic decisions and revenue growth
Store Manager at @HOME (2021-05 – 2022-05)
Managed annual store turnover of R8 million while leading a team of 7 staff members
- Managed annual store turnover of R8 million while leading a team of 7 staff members
- Led a store revamp while maintaining full trading operations and minimizing disruption to daily business
- Oversaw stock control, staffing, and performance management to support efficient store operations
- Executed marketing initiatives and in-store promotions to drive customer engagement and sales performance
- Led, coached, and scheduled staff to maximize productivity, engagement, and coverage across shifts
- Ensured visual merchandising and store presentation aligned with company standards and promotional campaigns
