Aphiwe Sikobi

Customer Service Expert

Talent

JohannesburgMember since May 25, 2026

Operational compliance and data capturingExcellent verbal and written communication skillsPatient and calm under pressureActive listening and strong attention to detailProactive problem-solving skills and AdaptabilityTechnical and computer literacyMicrosoft Office: Word, Excel, OutlookFlexible and a team player

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About

I am a well-presented and customer-focused support consultant with experience in handling inbound and outbound queries, sales, resolving customer issues, and supporting administrative processes in high-volume call centre environments. Strong in data capturing, maintaining accurate records, and meeting Service Level Agreements (SLAs). Skilled in communication, problem-solving, and following up on queries through to resolution.

Experience

Customer Service Expert - Teleperformance

(2025-01 - 2026-01)

Managed high-volume customer support through live web chat and email for online banking queries, including account management, balances, payments, activations and cancellations.
Handled card-related issues, goods and services disputes, fraud-related queries, and billing enquiries.
Consistently met customer satisfaction targets measured through NPS and CSAT scores.
Resolved customer queries in real time while meeting Service Level Agreements (SLAs).
Followed up on unresolved queries and ensured timely and accurate feedback to customers.

Customer Service Consultant - Telkom Campaign - WNS Global Services SA / Startek

(2021-01 - 2025-01)

Answered incoming calls, troubleshooting internet connectivity issues on all devices, set up emails, configuring router setups, escalating queries to Tier 2 support, assisted with billing, network, prepaid and contract SIM card issues.
Made outbound callback calls on time and provided clear feedback on customer queries.
Verified customer identities and escalated fraud cases in line with compliance procedures.
Captured data and maintained accurate records of all queries.

Promoter & Operations Assistant - Pink Brand Management

(2017-01 - 2019-09)

Assisted with promoting products for different brands to make sales.
Increased revenue by acquiring new customers and identify their needs to introduce new businesses.
Made face-to-face customer meetings to promote a variety of products and drive sales.
Managed in-store brand activations, packaging products, and organized flyer distributions.
Served as a Bar-lady, cleaner, and hostess during events to ensure smooth operations.