Ardiel Thring

Results-driven Operations Supervisor, Control Room Operator, and Technical Support Professional with more than 5 years of experience across vehicle tracking, contact centre operations, workforce management, technical support, incident response, and customer service environments. Proven success managing teams of 400+ field agents, coordinating high-risk recovery operations, maintaining SLA compliance, and improving operational performance. Skilled in stakeholder engagement, data analysis, reporting, systems monitoring, and process improvement.

Recognized for strong leadership, problem-solving abilities, and the ability to perform effectively in fast-paced 24/7 operational environments.

Control Room Agent - EKS VEHICLE TRACKING

(2025-12 - 2026-06)

• Monitored real-time vehicle tracking systems and coordinated rapid response activities.
• Managed high-priority government and private-sector accounts.
• Responded to theft, hijacking, route deviation, and unauthorized movement incidents.
• Coordinated recovery operations with field teams, law enforcement, and aviation support.
• Maintained detailed incident records and ensured SLA compliance.
• Analysed tracking data to identify trends and operational improvement opportunities.
• Successfully managed multiple high-risk incidents while maintaining service quality and response standards.

Office Supervisor & Field Manager - CONNECTME YOUTH EMPLOYMENT

(2024-03 - 2025-11)

• Managed and supported a workforce of more than 400 field agents.
• Monitored productivity, lead generation, attendance, and performance metrics.
• Conducted coaching, mentoring, onboarding, and training programmes.
• Produced operational reports and performance analyses using Excel and Google tools.
• Acted as the communication bridge between field operations and senior management.
• Implemented corrective action plans to improve underperforming teams.
• Led large-scale workforce operations across multiple locations.
• Improved operational efficiency through structured performance monitoring and coaching.

Application Support Specialist (1st Line Support) - SABIO

(2022-03 - 2024-02)

• Provided first-line support in API-driven and RPA environments.
• Diagnosed and resolved application and system incidents.
• Managed incidents through Remedy ITSM while maintaining SLA compliance.
• Monitored application performance using Splunk dashboards.
• Escalated complex incidents with detailed technical analysis.
• Supported root cause investigations and continuous improvement initiatives.
• Consistently met service level targets while supporting multiple client environments.
• Contributed to reduced downtime through proactive monitoring and incident management.

Petrol Attendant - AMPM PETROLEUM

(2021-09 - 2022-01)

• Delivered customer service and processed transactions accurately.
• Conducted basic vehicle servicing and safety inspections.

Warehouse Assistant | Logistic Assistant - Mustek Limited

(2020-06 - 2021-05)

• Received and processed stock from conveyor systems.
• Applied labels and stickers to products.
• Sorted, packed and prepared stock for dispatch.
• Assisted with inventory control and warehouse operations.

Debt Collector - TSL Legal Services

(2020-01 - 2020-03)

Contract was terminated due to Covid 19

• Contacted customers regarding overdue accounts.
• Negotiated payment arrangements and settlements.
• Handled inbound and outbound customer calls.
• Maintained customer records and met collection targets.

General Worker / Stock Controller - IDEMIA

(2019-04 - 2019-08)

• Managed stock control, inventory reconciliation, and dispatch documentation.

Debt Collector & Client Service Consultant - VVM ATTORNEYS

(2018-01 - 2019-02)

• Managed collections activities and negotiated payment arrangements.
• Resolved client queries while maintaining compliance standards.

NQF Level 5 - Information Technology Systems Support Learnership

NQF Level 2 - Contact Centre Operations Learnership

Senior Certificate - Matric - Eldorado Park Secondary School