Arleze Flynn

With a strong background in sales, marketing, and customer service, I am confident in my ability to contribute meaningfully to any team's success. Throughout my career, I have developed a proven track record of driving sales growth, enhanced customer satisfaction, and implementing strategic marketing initiatives that strengthen brand presence and customer engagement. My extensive experience and strong problem-solving skills enable me to identify opportunities, develop effective solutions, and deliver measurable results.

I excel in relationship management and negotiation, with a keen ability to understand client needs and align them with business objectives. My self-management skills, particularly in time management, organization, and strategic planning, allow me to meet deadlines efficiently while maintaining a high standard of work. Resilient and adaptable, I thrive in fast-paced, high-pressure environments where innovation and teamwork are essential.

Junior Management / Stock Controller / Back Office Administrator at Motivity (2023-10 – Present)

• Generate accurate and timely invoices for multiple stores, ensuring compliance with financial controls and internal procedures.
• Monitor and maintain optimal inventory levels by coordinating with suppliers, conducting regular stock audits, and ensuring timely replenishment.
• Review waybills and shipping documentation for accuracy, resolving discrepancies in collaboration with the logistics team.
• Maintain a comprehensive, accurate, and up-to-date database of all invoices to support reliable financial reporting.
• Organize and manage files, records, and documentation, responding efficiently to internal and external stakeholder queries.
• Manage purchase and sales orders, ensuring smooth processing while liaising with suppliers and vendors regarding confirmations and delivery schedules.
• Perform daily cash reconciliations for 45 stores, promptly identifying and resolving discrepancies to ensure financial accuracy.
• Oversee stock control processes, tracking inventory movement, minimizing shrinkage, and optimizing stock levels.
• Compile, manage, and submit the MVC report for all stores, ensuring accurate data consolidation and timely reporting.
• Supervise and train interns, providing ongoing guidance to strengthen administrative accuracy and operational efficiency.
• Improved operational efficiency by streamlining stock control and back-office processes across 30 stores.
• Achieved 100% accuracy in daily cash reconciliations and financial reporting, significantly reducing discrepancies.
• Successfully implemented and maintained a consistent MVC reporting system for all stores, enhancing performance tracking and management decision-making.
• Strengthened supplier coordination and inventory management, reducing stock shortages and excess inventory.
• Recognized for maintaining exceptional accuracy in invoicing and documentation under tight deadlines.
• Played a key role in training and mentoring interns, contributing to improved productivity and skill development.
• Enhanced communication and workflow efficiency between stores, suppliers, and the finance department.

CEC Representative at Huawei South Africa (Deltrade) (2023-02 – 2023-09)

• Handled sales, customer service, and administrative functions to support daily operations.
• Ensured consistent product availability across all retail outlets.
• Managed the damaged stock process efficiently and ensured proper documentation.
• Monitored and verified pricing accuracy, including promotional and competitor pricing.
• Drove sell-through of slow-moving stock and optimized display space for fast-moving items.
• Implemented and monitored in-store promotions to maximize visibility and sales impact.
• Performed administrative tasks to support sales and operational goals.
• Delivered exceptional customer service to enhance customer satisfaction and brand loyalty.
• Successfully increased sales of Huawei products at Telkom, Cell C, Vodacom, and Cellucity stores.
• Developed and maintained strong relationships with store management and staff.
• Executed effective promotional campaigns that boosted brand awareness and sales growth.

Sales Consultant at Cell Network MTN (2019-11 – 2023-01)

• Engaged with customers to promote MTN products and services, demonstrating features and consistently achieving or exceeding sales targets.
• Provided professional customer service by handling inquiries, resolving complaints, and ensuring a positive customer experience.
• Assisted with insurance claims and device repairs, ensuring accurate documentation and timely resolution of issues.
• Advised customers on contract renewals, upgrades, and plan options, ensuring clear understanding and smooth processing.
• Handled customer queries efficiently, providing accurate information regarding accounts, plans, and service features.
• Processed cash and electronic transactions, refunds, and exchanges, maintaining accuracy and performing daily reconciliations.
• Managed administrative duties, including maintaining sales records, processing documentation, and supporting office operations.
• Monitored stock control processes, conducted stock takes, managed deliveries, and updated inventory systems accurately.
• Consistently exceeded monthly sales targets through strong product knowledge and effective customer engagement.
• Recognized by management for outstanding customer service and achieving high customer satisfaction scores.
• Successfully increased upgrade conversions and contract renewals, contributing to overall store revenue growth.
• Streamlined the insurance claims and device repair process, improving turnaround time and customer satisfaction.
• Played a key role in improving stock accuracy through diligent stock control and regular reconciliation.
• Trained and supported new sales staff, sharing best practices to enhance team performance and productivity.

Sales Consultant at iCellCommunications (2017-01 – 2019-11)

• Promoted Vodacom products and services, achieving consistent sales performance and meeting monthly targets.
• Assisted customers with new contracts, plan upgrades, and package changes, ensuring a smooth and efficient process.
• Delivered excellent customer service, addressing inquiries, resolving issues, and maintaining high levels of satisfaction.
• Processed insurance claims and coordinated device repairs, ensuring timely follow-up and resolution.
• Managed administrative tasks, including maintaining accurate sales records and completing essential documentation.
• Monitored stock levels, conducted regular inventory checks, and coordinated replenishment to ensure product availability.
• Consistently exceeded monthly sales targets through proactive customer engagement and strong product knowledge.
• Improved customer satisfaction by efficiently handling inquiries, resolving complaints, and providing tailored solutions.
• Streamlined the insurance claims and device repair process, ensuring faster turnaround times and better customer experience.
• Successfully supported contract renewals, plan upgrades, and package changes, contributing to increased store revenue.
• Maintained accurate sales and inventory records, reducing errors and improving operational efficiency.
• Optimized stock management by monitoring inventory levels and coordinating timely replenishment, ensuring product availability at all times.

Matric – DEPARTMENT OF EDUCATION (HUMANSDORP) (2017)