Asanda Zakade
Skilled IT Helpdesk Technician with hands on experience in hardware and software issues
Talent
Cape TownMember since September 16, 2026
Active DirectoryTicketing systemSLAEndpoints knowledgeMFA resetIT procurement
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Active DirectoryTicketing systemSLAEndpoints knowledgeMFA reset
About
Skilled IT Helpdesk Technician with hands on experience in hardware and software issues. Supporting end users and maintaining IT system. Knowledge with ticketing system
Experience
Internship at South African Medical Research Council (2023-02 – Present)
- Provide first line technical support to users
- Install and configured PCs and Printers
- Log and Assign calls on Helpdesk
- Knowledgeable with Active Directory (user accounts creation,passwords reset,unlock,groups,assign permissions)
- Support users in identifying and diagnosing issues
- Educate users about Cybersecurity
- Ticketing system and use of SLA
- Endpoints knowledge
- MFA reset
- Keep track of IT records
- Assist with IT procurement
- Track in and out when receiving IT assets
- Connect users for hybrid meeting( video conference setup)
- Installation of Access Points
- Troubleshooting yeahlink phones
- Assist with repairs
- Software License renewals or ordering
- Assist with asset verification and barcode of assets
Education
Grade 12 – Ndamase senior secondary school (2015)
Diploma in Information Technology – Walter Sisulu University (2020)
