Customer Support Administrator at Collinson Group (2024-07 – Present)
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries via phone, email, and chat platforms to ensure timely resolutions.
- Managed 30 incoming emails daily from customers, ensuring timely responses and resolutions.
- Responded to members' written enquiries through direct communication and email correspondence.
- Liaised with internal offices and merchant partners to resolve transactional queries promptly.
- Coordinated membership invoicing and reconciliation to uphold compliance with company policies and client agreements.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Provided comprehensive support in the operational maintenance of a global online loyalty rewards platform, using Salesforce to send emails to clients.
- Produce reports for stakeholders.
- Prepared agendas and materials for meetings and minutes capture to support timely action tracking.
- Led document typing for reports and correspondence while maintaining an effective filing system.
- Oversaw ordering of stationery and equipment to ensure operational continuity and readiness.
- Drove timely submission of statistical data and compiled databases, rosters, and monthly reports.
- Provide admin support to supervisors/Managers.
Administrative Assistant at Deep medical Therapeutics (2023-06 – 2023-12)
Managed office administration and provided secretarial support to enhance reception and daily operations. Managed responses to incoming telephonic queries, ensuring accurate message delivery and effective communication.
- Prepared agendas and materials for meetings and minutes capture to support timely action tracking.
- Led document typing for reports and correspondence while maintaining an effective filing system.
- Oversaw ordering of stationery and equipment to ensure operational continuity and readiness.
- Drove timely submission of statistical data and compiled databases, rosters, and monthly reports.
Administration Clerk at Department of Health Kuyasa clinic (2021-08 – 2023-03)
- Provide admin support to supervisors/Managers.
Admin Clerk at Supply Chain Management (logistic and Assets) at Department of Correctional services (2019-08 – 2020-07)
- Coordinated scheduling of departmental meetings and events, facilitating efficient communication and collaboration.
- Organised and filed documents into designated folders for easy retrieval.
- Processed client admissions using the Clinicon system for efficient service delivery.
- Recorded client information accurately in the Prehmis system to maintain up-to-date records.
- Processed confidential health records accurately, maintaining privacy and compliance standards.
- Assist with queue marshal duties.
- Register citizens on western cape health website.
- Capture data on various Health Information Management Systems.
- Answered over 50 calls each day on multi-line telephone systems, supporting communication needs of 60 staff members.
- Assisted in preparing reports and documentation for regulatory compliance audits.
- Supported data entry and maintenance of electronic health information systems.
- Managed asset movement and bar coding, facilitating effective tracking and inventory control.
- Conducted annual financial asset counts, reporting losses, theft, shortages, and surpluses to ensure compliance and accurate financial reporting.
- Perform monthly reconciliation of assets between BAS and LOGIS.
- Monthly and quarterly returns.
- Prepared monthly RR032 reports to monitor performance metrics, supporting data-driven decision-making.
- Ensure disposals of assets pertaining to SCM policies and procedures.
- Inventory and stores management (stationery and cleaning material).
- Full POD (Proof of Delivery) function.
- Ensure signed Proof of Delivery is received for every delivery.
- Collection of trip sheets.
- Ensure that trip numbers are recorded on LOGIS.
- Assisted in processing incoming correspondence and inquiries, maintaining accurate communication flow.
- Coordinated scheduling for court appearances and appointments, optimizing operational efficiency.
- Managed inmate records and documentation to ensure compliance with departmental standards.
- Utilised automated systems for data entry, enhancing accuracy in record-keeping procedures.
