Customer Support Administrator (Investigation) at Collinson group (2024-07 – Present)
Provide comprehensive support in the operational maintenance of a global online loyalty rewards platform, using Salesforce to send emails to clients.
- Provide comprehensive support in the operational maintenance of a global online loyalty rewards platform, using Salesforce to send emails to clients
- Coordinated membership invoicing and reconciliation, ensuring compliance with company policies and client agreements
- Deal with members written enquiries directly or via emails
- Liaise with internal offices and merchant partners to investigate transactional queries
- Produce reports for stakeholders
Call centre agent at City of Cape Town (2024-02 – 2024-06)
Assist customers on SAP and prepaid portal
- Assist customers on Sap and prepaid portal
- Logging Contact and C3 on SAP
- Logging electricity and water related enquiries
- Assisted customer with tariff rates letters
Project administrator at Masiphumele Sub-contractor (2023-04 – 2023-12)
Supported project planning and implementation by applying established project management frameworks and methodologies across different project phases.
- Supported project planning and implementation by applying established project management frameworks and methodologies across different project phases
- Provided administrative and decision-support services to assist with project planning, problem solving, change management, and design processes
- Assisted with project monitoring, tracking progress, and preparing reports to ensure projects remained aligned with timelines and objectives
- Coordinated and supported the implementation of smaller, low-risk projects while assisting project managers with complex project activities
- Contributed to initiatives aimed at improving project management processes and overall project delivery capability
- Managed project documentation, scheduling, and general administrative tasks throughout the project planning and execution lifecycle
Order fulfilment (Supply chain Coordinator) at Takealot (2022-10 – 2023-03)
Monitoring the TDT hub performance by performing daily inspections and managing supply chain operations.
- Monitoring the TDT hub performance by performing daily inspections
- Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
- Recommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceeded
- Being point of contact for Customer Service and TDT delivery hubs, ensuring query resolution
- Report generation, so that hubs and their franchisees are aware of their current performance
- Data capturing into the respective systems to ensure business and customers are up to date with deliveries
Administration clerk at Department of Health (2021-08 – 2022-03)
Data capture on various Health Information Management System and providing administrative support.
- Capture data on various Health Information Management System
- Provide admin support to supervisors/ Managers
- Assist with queue marshal duties
- Register citizens on western cape health website
- Filling folders
- Capture clients on Prehmis
- Admit clients on Clinicon
Admin clerk at Supply Chain Management (logistic and assets) at Department of Correctional services (2019-08 – 2020-07)
Annual Financial asset counts, reporting of losses, theft, shortages and surpluses. Inventory and stores management.
- Annual Financial asset counts, reporting of losses, theft, shortages and surpluses
- Inventory and stores management (Stationery and cleaning material)
- Management of asset movement and bar coding
- Perform monthly reconciliation of assets between BAS and LOGIS
- Monthly and quarterly returns
- Ensure disposals of assets pertaining to SCM policies and procedures
- Full POD (Proof of Delivery) function
- Ensure signed PODs are received for every delivery
- Collection of POD's and trip sheets
- Ensure that trip numbers are recorded on LOGIS
Events Coordinator at Silicon cape initiative (2015-12 – 2016-07)
Communicator between Tech industry stakeholders. Campaigning for funding and sponsorship for Tech. Planning and managing events.
- Communicator between Tech industry stakeholders
- Campaigning for funding and sponsorship for Tech
- Administration and content
- Planning and managing 11 smaller events quarterly
- Planning and managing 1 Big event
- Assisting with the Financial and legal requirements
