Data entry / Customer Relations - ATAIN Pty Ltd
(2023-01)
- Queue Management Data Entry: Responsible for organizing and entering customer inquiries and service request information into the queue management system to ensure efficient tracking and resolution.
- Better Business Bureau Portal Complaint Support: Managing and resolving customer complaints submitted via the Better Business Bureau platform, with a focus on maintaining customer satisfaction and adhering to established business practices.
- Conduct Routine Agent Audits: Perform regular evaluations of agent performance to verify accuracy and uphold quality standards.
- Maintain Daily Work Trackers: Update Excel spreadsheets consistently to monitor and record daily operational activities.
- Respond to Passenger Inquiries Regarding Previous Travel: Engage with customers through email to resolve concerns from past travel experiences, restore trust, and provide tailored solutions to enhance overall satisfaction.
- Support with Refunds, Baggage, and Booking Issues: Assist customers in resolving matters related to flight refunds, luggage complications, and reservation management, ensuring timely and effective service delivery.
Receptionist Temp - Mercedes-Benz Group
(2022-10-20 - 2022-12-17)
- Answering and operating the switchboard and directing the calls to the correct recipient.
- Assist with making bookings related to vehicle service to minimize workload for the bookings clerk
Data Capturer, Administrative Assistant and Operations Assistant (Learnership position) - DSV Logistics
(2020-04 - 2022-07)
- Answering and operating the switchboard and directing the calls to the correct recipient.
- Ordering stationery for relevant departments.
- Data capturing
- Responsible for general filing and of hazard, QSHE documents and maintaining company filing standards.
- Responsible for client liaison regarding the expected delivery time of parcels and expediting the delivery of said parcels.
- Responsible for contacting clients to gather information on their returned parcels and general assistance with queries.
- Operation of Blu Jay System (a system which was designed for DSV which allows one to add driver stops manually).
- Responsible for sending the drivers their trips for the day via Blu Jay.
- Creation of waybills on the Blu Jay system.
- Creation of invoices on the Blu Jay system.
- Responsible for driver and customer liaison for documents which were required to be re signed and captured on the system.
Expeditor / Dispatch Clerk - Rhomberg Instruments
(2019-07 - 2020-01)
- Responsible for the packaging of bulk orders.
- Responsible for contacting couriers to arrange for the collection of orders.
- Responsible for the completion of the waybills.
- Assist the dispatch clerk with the packing of all other orders and label making.
- Responsible for client liaison and that all invoices are correct and sent to clients.
- Assist the sales team with customer orders and confirmation dates for the completed orders.
- Assist the sales team with the follow ups on orders.
- Information gathering from Syspro.
Assistant Accounts Clerk - Rhomberg Instruments
(2019-01 - 2019-06)
- Responsible for all filing and maintaining company filing standards.
- Responsible for receiving all invoices and signed proof of deliveries (making sure all invoices have their signed proof of delivery or waybill).
- Responsible for capturing all invoices and signed proof of deliveries on an excel spreadsheet and matching it up to make sure all invoices and proof of deliveries have been received.
- Archiving all account files and correctly storing the archived files in the archive storeroom (archiving includes packing, labelling, and boxing files in date and year order).
- Responsible for customer liaison for queries relating to signed proof of deliveries and waybills.
- Responsible for capturing all customer information on a spreadsheet.
- Responsible for filing and safe keeping of SANAS certificates (SANAS accreditation certificate is a formal recognition by the Government of South Africa that an organization is competent to perform a specific task).
