Atlegang Bareng

Results-driven Technical Call Desk Agent and Fleet Systems Specialist with 6.5 years of corporate experience at Netstar managing high-volume call desk logging, telemetry diagnostics, and field incident management. Certified in NOSA SAMTRAC (2025) and Incident Investigation Level 3 (2025), combining advanced computer literacy (Advanced Excel, End User Computing) with strict SLA tracking, root cause categorization, and asset warranty logging.

Tech Officer: Call Desk & Dispatch Coordinator - Netstar

• Managed live call desk intake, logging, updating, and closing high-volume technical and operational incidents within strict client SLA targets.
• Executed daily diagnostic evaluations on system hardware and telemetry devices, accurately categorizing root causes and warranty information.
• Maintained accurate operational logs, followed up daily on unresolved tickets, and escalated complex issues per structured team protocols.
• Ensured full adherence to corporate Standard Operating Procedures (SOPs) and safety compliance metrics.

Quality Assurance & Call Desk Inspector - Netstar

• Audited call desk logs, diagnostic reports, and system telemetry records to verify data accuracy and operational compliance.
• Compiled comprehensive incident investigation reports, maintained documentation registers, and audited system closure data.
• Resolved hardware array and diagnostic discrepancies to streamline field technician workflows and desk operations.

National Senior Certificate - Matric / Grade 12 - Lerona Secondary School

Certificate in End User Computing - Computer Literacy & Software Systems

Diploma in Customer Service - Call Center Operations & Client Support

Certificate in Marketing & Business Communications - Professional Workplace Communication