Aubrey Makole

Convert onboarding leads to sales for online trading Capture information on CRM, Assist and guide client through Payment Processors and crypto currency We used to share screens via Zoom screen sharing app to guide them

Call Centre Sales Consultant for overseas clients in Asia and Europe at Kewler Finance Pty Ltd (2022-11 – 2026-01)

• Convert onboarding leads to sales for online trading
• Capture information on CRM, Assist and guide client through Payment Processors and crypto currency
• We used to share screens via Zoom screen sharing app to guide them

Academy Department Team leader at Stoneroots Auxillium Ventures, Rivonia Sandton (2019-05 – 2022-08)

• Leading and managing a team
• Capturing and managing data on CRM such as average call time and number of contacts made
• Provide after-sale support to client via calls and emails and refer leads to relevant sales teams
• Liaise with various other departments within the company to reduce risk including but not limited to trading, compliance, and sales to investigate client queries
• Provide regular client support reports to sales manager via Teams and meetings
• Teaching the clients how to trade online, using the Zoom Workplace application. Guiding them how to download it

General Administration assistant at South African Post Office (2014-05 – 2019-01)

• General mail receiving and sorting
• Dealing with internal and external inquiries

Assistant Training Manager at Credit Clear T/A (Cave Base Trade and invest (2012-08 – 2014-04)

I started as sales consultant in 2012 and gradually became and assistant training manager and call center coach

• Provide product training to new employees to understand NCR, FAIS and FICA
• Coaching old employees to improve performance and avoid mistakes
• Listening to live calls to guide and coach
• Provide call Centre managers with reports on calls and solution
• Produced a call flow blue print and guidelines to follow for the company

Administration Manager. Acting relieving Branch Manager at Furncity Furnishers/TownTalk furnishers Stores (Ellerines group) (2006-09 – 2012-06)

• Overall branch administration of stock logistics from receiving from suppliers or intra branch
• Invoice filling and deliveries to client
• Filing all stock related documents such as delivery notes
• Assisting with second cash count
• Credit control and assisting new applicants to process their credit application (credit control)

Credit Cards call Centre consultant (Card Division) at Standard Bank (2005-08 – 2006-07)

• Assisting with limits increase and decrease on credit cards as well as authorization on purchases

Call Centre in HR and Finance and driver and learner license bookings at GSSC (Gauteng Shared Services Centre) (2004-06 – 2005-07)

• Assisting Gauteng province civil servants with salary related queries on the call
• Assisting service providers for Gauteng government with finance related queries such as follow up on invoice payment
• Driver and learner license booking call Centre agent
• Program used: Sap r3, Sap crm, Basic Accounting System, persal system, doctrack, livelink, and outlook. Microsoft office

N6 Human Resources certificate in Human Resources – South-West Gauteng College (TVet) (2000-08 – 2001-12)

B Physical Education Degree in Physical Education – Wits University (1999-01 – 1999-12)

Matric – Mabopane High school