Audrey Dunn

Job split 90% Collection 10% Process Improvements

Key/Corporate Accounts Credit Controller at Ecolab (Pty) Ltd (2016-10 – 2025-06)

Job split 90% Collection 10% Process Improvements

• Manage a portfolio of customer accounts, working closely with the Senior Credit Controller and Admin team to meet past due and DSO targets.
• Follow MEA guidelines on assessing customer risk and risk mitigation of own portfolio of accounts.
• Apply policy & procedures for collections, credit hold, and credit risk to meet cash targets.
• Manage own portfolio of accounts, working closely with sales to achieve past due targets and mitigate risk.
• Ensure customer risk on own portfolio of accounts is minimized.
• Work closely with Senior Credit Controller and Admin team to ensure prompt payment of accounts and adherence to payment terms.
• Use Credit Policy and Credit Hold procedure to minimize risk and past dues of customer accounts.
• Escalate invoice queries, working with other departments to reach a resolution in a timely manner.
• Monitor and escalate uncollected accounts through to the Senior Credit Controller.
• Ensure individual goals on past due improvements are achieved.
• Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting including any other reports that are required or requested.
• Participate in customer visits, as required.
• Participate in monthly branch meetings.
• Monitor & escalate defined uncollected accounts but follow producers before and after handing the account over to the lawyers.
• Support internal and external audits as required.
• Reconciliations of accounts when required.
• Allocations of payments reflected on bank statements when required.
• Ensuring that the client’s contact details are always up to date to ensure the billing reaches the client.
• Telephonic communications with the clients to confirm billing is received, queries and payments.
• Ensuring to meet the DSO targets.
• Ensuring reduction of bad debts and that the bad debt targets are met.
• Assisting the team with Queries, Recons, and escalations.
• Sending out the banking daily.
• Reconciliations of Key and Corp Accounts.
• Credit checks and approvals.
• Process suggestions on improvements for the day-to-day functions of the Credit Controllers.
• Process suggestions on the Key and Corp accounts.
• Train and mentor team members looking to continually assist with their development.
• Assist Credit Control Manager in the day-to-day running of the Credit Control Team.
• Where required send debtors letters and initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion.
• Maintain standards of professional practice and readily accept responsibility for yourself and others.
• Take responsibility for managing situations and problems.
• Lead by example, showing a commitment and a determination to succeed.
• Ensure adequate communication of proposed changes, implement the change plan effectively, and encourage the involvement of all individuals affected by the changes.
• Plan activities thoroughly, build milestones into plans, monitor progress, and adjust them as necessary in response to any changes.
• Computer Packages: Syspro, System1A, Microsoft Teams, Ms Excel, Ms Word, Ms PowerPoint, Experian
• Reason for Leaving: Better Promotional Prospects

Manager at A C Dunn Attorneys (2011-03 – 2014-06)

• Monitoring the Firm’s Economic Performance.
• Providing Long Range Planning and Direction.
• Supervising the Administrator & Secretary.
• Overseeing the Firm’s Financial Matters and Reporting System.
• Preparation and Monitoring of Budget.
• Invoices and Statements to Clients.
• Collection of Outstanding Fees.
• Cashflow Reports.
• Analysis of Management Reporting.
• Marketing of Firm.
• Computer Packages: Ms Excel, Ms Word, Ms PowerPoint
• Reason for Leaving: Better Promotional Prospects

Credit Controller at Barloworld Equipment Handling Ltd (2008-05 – 2011-03)

• Allocating of daily payments.
• Daily telephonic collections.
• Updating of overdue lists daily.
• Sending of terms and final demand letters.
• Attending to debtor’s queries and meetings.
• Settlement discount reports with comments.
• Reconciliations of overdue accounts.
• Calculating of target after month end.
• Month end reports.
• Computer Packages: SAP, Ms Excel, Ms Word, Ms PowerPoint
• Reason for Leaving: Parental Leave
• Team Leader to 6 Credit Controller while the supervisor was on Maternity Leave.
• Implemented new and better processes for better production among the Team that was approved by Management.

Matric in English, Afrikaans, Accountancy, Maths, Economics, Business Economics – East Rand Secondary High School (1984)

Credit Management 1 in Credit Management (2010)