Austin Lategan
Customer Service Specialist
Talent
Cape Town, City of Cape Town80 ZAR/hourMember since September 13, 2023
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About
- Over 7 years of experience specializing in customer care.
- Skilled in communication and data-related tasks.
- Proficient in using various systems, including Peach payments, Zendesk, Axio, and more.
- Adaptable to different tasks and environments.
- Recent achievements include back-to-back incentives for quality work.
Experience
- Takealot Delivery Team 2ic (Secondment) at Takealot
- Aug 2022 - Present (10 months)
- Responsibilities include team development, performance reviews, and process improvement.
- Delivery Assistant at Takealot
- Sep 2021 - Aug 2022 (1 year)
- Managed hub operations and ensured efficient deliveries.
- Customer Service Agent at Zando
- Feb 2020 - Jun 2020 (5 months)
- Handled customer inquiries, orders, and complaints.
Education
- Boland College
- Business Administration (Incomplete)
- 2016 - 2017
- Western Cape Provincial Training Institute
- Introduction to Office and Project Management (Complete)
- 2014 - 2015
- Sibelius High School
- High School Diploma (Matric)
- 2009 - 2014
