Aviwe Kanana

I'm a friendly and dependable customer service professional with over three years of retail experience, including a promotion to Store Supervisor. I take real pride in giving every customer an excellent experience, whether I'm on the shop floor, resolving a complaint or supporting my team. Alongside my supervisory duties, I regularly handled the store's administration, which sharpened my organisational skills and attention to detail.

With formal hospitality training behind me, I'm looking to grow my career in a company that values its customers as much as I do.

Store Supervisor at Refinery (2024-11 – 2026-01)

• Promoted from Shop Assistant to Store Supervisor, assisting the manager with setting priorities and delegating tasks
• Handled customer complaints and queries professionally
• Handled store administration, including record keeping and daily reporting
• Monitored team progress and performance
• Ensured quality and presentation standards were met

Shop Assistant at Refinery (2022-10 – 2024-11)

• Processed cash and card transactions using the POS system
• Rotated merchandise, organized shelves and put out new stock
• Maintained a positive attitude and strong product knowledge to assist customers

Hospitality in Hospitality – Port Elizabeth College (Russell Road Campus) (2020 – 2021)

Grade 12 – Mfesane Senior Secondary School (2019)