Supervisor at Ackermans Clothing / Ackermans Connect (2024-07 – Present)
- Oversee daily floor operations and support team members during trading hours
- Process transactions and ensure accurate cash handling and reconciliation
- Deliver high standards of customer service and resolve escalated queries
- Drive loyalty programme awareness and promotional campaigns
- Maintain merchandising standards and assist with stock-taking processes
- Coordinate across departments to ensure smooth store operations
- Consistently achieved daily and weekly sales targets
- Maintained high cash handling accuracy with minimal discrepancies
- Contributed to increased loyalty programme conversions
- Improved product visibility through effective merchandising execution
- Supported reduction in customer complaints through proactive service
Sales Assistant (Flexible Permanent Staff) at Clothing Junctions (2017-12 – 2020-03)
- Delivered consistent customer service aligned with brand standards
- Assisted with sales processes, transactions, and order management
- Supported store targets by actively driving sales on the floor
- Managed checkout processes and ensured efficient service delivery
- Engaged customers to understand needs and recommend suitable products
- Contributed to consistent achievement of store sales targets
- Enhanced customer satisfaction through personalised service
- Reduced checkout waiting times through efficient processing
- Strengthened customer loyalty and repeat business
Sales Brand Ambassador at LWC Holdings (SAB Brand Promotions) (2015-01 – 2023-12)
- Represented brands at events, activations, and promotional campaigns
- Engaged customers and created strong product awareness
- Drove sales through direct interaction and product demonstrations
- Managed promotional setups and ensured brand consistency
- Increased brand visibility and customer engagement
- Generated sales leads and improved conversion rates
- Maintained high standards of brand representation
Sales Representative / Customer Service Representative at Randhills ITalk Solutions (2019-05 – 2022-01)
- Sold telecommunications products and services (internal & external sales)
- Built and maintained strong client relationships
- Managed onboarding processes and contract presentations
- Provided after-sales support and resolved customer issues
- Consistently met and exceeded sales targets and KPIs
- Improved customer retention through effective after-sales service
- Developed strong client relationships leading to repeat business
