Ayanda Sithole

Customer service and claims administration professional with experience in claims processing, customer support, retail sales, stock control, cash handling and inbound call management. Experienced in assessing and authorising claims, resolving customer queries and complaints, maintaining accurate records, and supporting day-to-day store operations. Reliable, organised and adaptable, with strong communication, problem-solving and computer skills.

Claims Administrator at Worldwide Advisory Service (2022-05 – Present)

• Assess and process customer claims in line with company procedures and requirements.
• Authorise claims accurately and efficiently while maintaining attention to detail.
• Handle inbound customer calls and provide clear, professional assistance.
• Respond to customer complaints, investigate queries and work toward appropriate resolutions.
• Provide consistent customer service while maintaining accurate claim and customer information.

Sales Assistant at Poetry Stores (2022-04 – 2022-05)

• Assisted customers with product enquiries and provided friendly, professional service.
• Supported sales activities and day-to-day store operations.
• Performed stock taking and assisted with inventory organisation.

Sales Assistant at Latoscana Investment (2019-03 – 2021-04)

• Provided day-to-day customer service and sales support.
• Handled cash transactions accurately and responsibly.
• Counted and monitored stock and assisted with inventory control.
• Supported stock ordering and general store operations.

Sales Assistant at Adidas (2018-02 – 2020-10)

• Assisted customers with product enquiries and delivered customer-focused service.
• Processed sales and cash transactions accurately.
• Performed stock taking and supported inventory management.
• Maintained store presentation and assisted with general store duties.

National Senior Certificate in Grade 12 – South View High School (2012)