Babalwa Matshele

A detail oriented and organized candidate with over 2 years of experience in data entry and call center with a track record of delivering results. Successfully managed large-scale data entry projects, ensuring accuracy and efficiency. Proficient in web-based research strategies to obtain accurate data. Seeking for a full-time position that offers professional utilizing interpersonal skills, excellent time management and challenges improving problem solving skills.

Team Member (Learnership) at KFC (2021-03 – 2021-09)

• Make and prepare guest orders with accuracy and efficiency
• Provide a top-notch guest experience that includes friendly interactions, hot & fresh meals and a commitment to cleanliness
• Contribute to the overall positive and collaborative family environment
• Greeting customers, taking orders, and completing customer transactions on the cash register.
• Preparing menu items and assembling orders.
• Maintain a clean and organized work area and a presentable store environment.

Public Relations Administrator Trainee at Mdantsane FM (2019-08 – 2019-12)

• Managing schedules, calendars and radio interviews.
• Develop and maintain relationships with media outlets.
• Arrange media events and interviews.
• Identify and pitch stories to media outlets.
• Cultivate relationships with community leaders and organizations.
• Develop and implement community outreach programme.
• Handling inquiries and correspondence with the media.
• Assist with the planning and execution of PR programme.
• Analyzing campaign performance and providing feedback.
• Filing and organizing documents.
• Research audience preferences and discover current trends.
• Create engaging text, image and video content.
• Design posts to sustain readers' curiosity and create buzz around new products.
• Stay up-to-date with changes in all social platforms ensuring maximum effectiveness
• Facilitate online conversations with customers and respond to queries
• Report on online reviews and feedback from customers and fans
• Oversee social media accounts/ layout

General Assistant at Fashion Fusion (2019-02 – 2019-08)

• Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions to encourage purchases.
• Performing regular price audits to identify and correct price discrepancies.
• Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
• Addressing and resolving customers complaints in a professional manner.
• Processing customer payments using the shop's Point of Sale
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

Oil Promoter at Engen Garage (2015-04 – 2015-04)

• Demonstrate and provide information on promoted products/services
• Create a positive image and lead consumers to use it
• Use lectures, films, charts, and/or slide shows
• Distribute product samples, brochures, flyers etc. to source new sales opportunities
• Identify interest and understand customer needs and requirements
• Set up booths or promotional stands and stock products Report on demonstration related information (interest level, questions asked, number of samples/flyer distributed etc)

Call Centre Agent at Merchants, Cell C (2021-06 – 2022-01)

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization's service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.

Medical Records Retriever at Parameds Intelli BPO (2023-02 – 2024-04)

• Collecting medical records from health care providers, such as a physician's office or hospital.
• Performing data entry services to place the relevant information in a secure database.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Strengthened communication skills through regular interactions with others.
• Worked effectively in a fast-paced environment leveraging strong time management skills.
• Excellent communication skills, both verbal and written.
• Consistently exceeded expectations by diligently working towards achieving my weekly targets.

National Certificate in Versatile Broadcasting – Walter Sisulu University (2015 – 2015)

National Diploma in Public Relations – Walter Sisulu University (2020 – 2020)

NSC in Grade 12 – Sandiswe Secondary (2013 – 2013)