Pretty Mpofana

Dynamic and detail-oriented professional with over 10 years of experience in Human Resources Management and Payroll Administration. Adept at managing data, coordinating operations, and ensuring seamless workflows. Highly skilled in delivering exceptional administrative support, fostering team collaboration, and maintaining organizational excellence.

Human Resources & Business Administrator - NTC Employee Administration Pty Ltd

(2024-01 - 2025-06)

Company Liquidated

• Strategic HR Planning: Developed and implemented HR strategies and policies aligned with organizational objectives.
• Recruitment & Onboarding: Oversaw end-to-end recruitment processes, including job advertisements, candidate screening, interviews, and onboarding of new hires.
• Performance Management: Managed employee performance evaluations, provided guidance to supervisors on performance improvement plans, and implemented recognition programs.
• Training & Development: Identified skills gaps, developed training plans, and facilitated employee development workshops to enhance workforce capabilities.
• Labour Relations: Mediated disputes, addressed employee grievances, and ensured compliance with labour laws such as the BCEA and LRA, CCMA cases administration.
• HR Compliance & Audits: Ensured adherence to HR policies and conducted audits to ensure compliance with legal and organizational standards.
• Employee Engagement: Implemented initiatives to improve employee morale, foster inclusivity, and enhance retention rates.
• Payroll & Benefits Administration: Supervised payroll processes, ensured accurate processing of salaries, and managed employee benefits, including medical aid and pension contributions.
• Data Analysis & Reporting: Analysed HR metrics, prepared detailed reports for management, and recommended strategies for workforce optimization.
• HR Team Leadership: Provided leadership and mentorship to the HR team, delegating responsibilities and ensuring alignment with organizational goals.

Human Resources & Payroll Administrator - Virtual Benefit Hearing Solution Clinic - Durban Umhlanga

(2023-03 - 2024-12)

Company Relocated back to United States of America

• Handle general HR queries and drafting general notices.
• EE administration and WSP data capturing
• Maintain effective filling system.
• Liaison with line managers and provide feedback Attend to employee's queries effectively.
• Daily upkeep of HR related files and employee files contracts, Sick notes, leave forms.
• Draft contracts assist employees with signing of document Submitting reports.
• Ensure that all employees are filled and updated.
• Always ensure prompt maintenance of staff records including archiving & filling.
• Draft employment contracts and compile welcome packs.
• Liaise with relevant stakeholders e.g., IT for a new user profile, line manager Explain employee Benefits and policies to all new employees.
• Draft renewal letters, service, salary adjustments letters, promotions, letters,
• Assist with administrative tasks related to development projects.
• Schedule meetings and appointments for department members.
• Coordinate travel arrangements for team members, if required.
• Prepare and distribute meeting agendas and minutes.
• Handle incoming and outgoing correspondence, including emails and calendars.
• Organize and maintain filing systems and ensured timely record-keeping.
• Assist in the preparation of reports and presentations.
• Manage office supplies and resources including Printers, scanning, and phone.
• Provide general administrative support to senior management.
• Draft, issue warnings and issue counselling
• Assist in formulating of charges pertaining to disciplinary hearing
• Conduct investigations and compile evidence pertaining to possible warnings and disciplinary preparations of hearing bundles files for disciplinary hearing
• Management of grievance procedure
• Draft IR reports
• CV screenings and assists with checks for new recruits and conduct reference checks for candidates
• Establish and maintain beneficial relationship with personal agencies

Human Resource & Payroll Administrator - Alpvest Group - Umhlanga

(2021-05 - 2021-09)

Payroll Department

• Payroll on Sage VIP Premier
• Organize and maintain personnel records.
• Update internal databases (e.g., record annual, sick and maternity leave)
• Prepare HR documents, like offers of employment and contracts
• Revise company HR policies
• Answer employees' queries about HR-related issues
• EMP201 and EMP501 submissions
• Annual WSP and EE Submissions
• Quarterly Stats SA reporting
• Issuing Disciplinary Warnings to staff
• Disciplinary hearings
• Participate in HR projects.
• Producing labour cost reports for various projects
• Maintain up-to-date records of employee salary, pay rate, and hours worked
• Ensure employee records comply with laws and regulations
• Collaborate with HR to record employee data changes
• Generate and distribute payroll reports to management
• Assist in auditing payroll records to identify discrepancies
• Adhere to all payroll policies
• Stay updated on payroll laws and regulations
• Implement necessary changes to ensure compliance and best practices
• Handle employee payroll inquiries promptly and courteously
• Use analytical and problem-solving skills
• Act with integrity, professionalism, and confidentiality

Human Resource & Payroll Administrator Intern - Distell Pty Ltd - New Germany

(2021-05 - 2021-09)

• Perform general administration duties for the Human Resources department
• Preparation of Contract of Employment for new employees (onboarding)
• Screening of CVs checking if candidates meet the criteria, Selection process. Candidates' assessments
• Criminal checks, ITC Purchase Orders
• Purchase Requisition Good Receipting
• Check Invoices
• Employee and Labor Relations Onboarding and Terminations
• Termination Letters Section 189 Letters
• Certificate of Services Settlements letters
• Recruitment, screening CVs, Selection process, Assessments, Interviews, Appointments letters, contracts of employment, EEA1 documents
• Contracts and appointment letters
• Captures information on SAP (Overtime and Leave) Regional Training Coordination
• Administration of employee benefits and related queries Internship /Bursary process Coordination
• HR Operations Administration Exit and Terminations
• Minutes taking during the meetings. Monthly IR reports
• Capture IR Matters on SAP Administration of Leave Schedule Interviews
• Conducting Interviews for Interns
• Assist with School Loans applications Create Schedule offering on LMS.
• Recording Learning
• F-16 Part Credit Note (SAP)

Human Resource & Payroll Administrator Intern - WG Wearne Pty Ltd - Randfontein

(2021-05 - 2021-09)

• Perform general administration duties for the Human Resources office
• HR weekly progress reports
• EE A2 & EE A4 Monthly reports
• Contract of employment for new employees
• Employee and Labor relations
• Employment offers and recruitments
• HR operations Administration
• Data Management, employee file management
• Exit interview and exit medical administration
• Labour requisition
• WSP submissions
• New employee on-boarding
• UI19 documents, salary schedules, Certificate of services
• Minutes taking during meetings
• Learner ships allocation
• Change statuses e.g Employee increase, relocations, movements between sites
• Perform private /Confidential filing for the Human Resource Office
• Answer questions from and act as a liaison between the HR Manager and employees
• Maintain personal and historical database for the personal records
• Prepare and maintain all position job description in a consistent format and work with the Resources Manager
• Maintain and follow Human Resource procedures, regulations and processes related to the function, rights and responsibilities of all staff
• Assists with scheduling training for identified employees

Branch Recruit Administrator - Workforce Holdings

(2017-02 - 2018-08)

• Recruitment
• Performance Management
• Manage and control ass aspects of recruitment for temp, Permanent and placements
• Maintain the administration of the recruitment department and report directly to the branch / Operations manager
• Co-ordinate and structure the recruitment desk, Co-ordinating existing and new jobs specs as per client criteria
• Search existing database for suitable candidates on positions, search portals such as Careers 24, Career junction, PNET for candidates in the job market that match client requirements on orders
• Place Ad's on portals, conduct all reference checks on all candidates and do all assessments
• Do all criminal checks, ITC checks, Qualification verification
• Conduct interviews for suitable candidates prior to arranging interviews or mobilizing to client.
• Ensure candidates experience match that of client job description and accurate information reflect on candidates CV and attach relevant documents
• Ensure all documentation for temp staff is in order and ready to be signed off by branch/ operations manager
• Always have updated database for skilled people (Artisans, Drivers, Forklift drivers e t c), ensure information is recorded on contractors' zone to do staff selection kept up to date
• Be actively involved with the start -up of new contractors to ensure quality staff supplied, build up professional relationship with clients and deliver exceptional customer service
• Liaise with clients to arrange interviews, discuss candidates experience ad get feedback from client on interviews and any other duties as requested by management from time to time
• Maintain, manage and have a good understanding of all administration systems and policies
• Ensure that all staff have full PPE before dispatching them to the client
• Typing CVs for the white caller placements, send CVs to the clients, do the follow up job spec as per client criteria, meeting deadlines
• Leave Applications
• UIF Application & IRP5, Payroll queries

Level 5 Operator - BTT (Adcorp Blu)

(2025)

Customer Service Agent - MTN SA

(2016 - 2017)

Audit Admin Clerk - Nedbank SA

(2015 - 2016)

Branch Recruit Administrator - Kelly Group

(2014 - 2014)

Receptionist/ Admin Clerk - Pick n Pay Distribution Centre

(2014)

Data Capturer - Metrofile

(2012)

Service Centre Operator - Edcon Pty Ltd

(2011)

Administrator - Thandeka Marketing

(2009)

Bachelor's Degree - Advanced Diploma in Human Resources Management - Richfield College (2025)

National Diploma - Human Resources Management - Elangeni TVET College (2024)

Grade 12 - Matric - Ecekeza Secondary School (2008)