Bellina Pico

A mature, innovative, and hardworking professional. A self-starter who can work with minimal supervision. I am a reliable professional who can meet deadlines and ensure to perform to the highest standard with good communication skills.

I can communicate effectively with people from different backgrounds and would be an asset to any employer who values loyalty, dedication and responsibility.

• Liaise between customers and management to ensure smooth delivery operations.
• Streamline operations to consistently deliver on targets.
• Provide accurate and responsive first level support to customers, resolving queries or transferring toappropriate departments.
• Handle incoming calls and direct to relevant departments using multichannel switchboards.
• Record all telephone and email communications using SAP for continuous improvement.
• Resolving telephone queries, providing professional, personalised customer care.
• Answer calls with positivity and enthusiasm, delivering warm, friendly customer care.
• Produce and accurately follow communication scripts to efficiently resolve customer queries.
• Update customer payment plans, ensuring meticulous accuracy when recording and processing account details.

Attended Princess High School

Matric completed