Bellina Pico

A mature, innovative, and hardworking professional. A self-starter who can work with minimal supervision. I am a reliable professional who can meet deadlines and ensure to perform to the highest standard with good communication skills.

I can communicate effectively with people from different backgrounds and would be an asset to any employer who values loyalty, dedication and responsibility.

• Liaise between customers and management to ensure smooth delivery operations.• Streamline operations to consistently deliver on targets.• Provide accurate and responsive first level support to customers, resolving queries or transferring toappropriate departments.• Handle incoming calls and direct to relevant departments using multichannel switchboards.• Record all telephone and email communications using SAP for continuous improvement.• Resolving telephone queries, providing professional, personalised customer care.• Answer calls with positivity and enthusiasm, delivering warm, friendly customer care.• Produce and accurately follow communication scripts to efficiently resolve customer queries.• Update customer payment plans, ensuring meticulous accuracy when recording and processing account details.

Attended Princess High School

Matric completed