Nkosazana Princess
Customer Service Consultant
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About
I'm a dedicated Customer Service Consultant with 3 years experience. I'm passionate about achieving my goals and seeing tasks to the finish line. Thus, customer satisfaction in this case is my passion. I'm an empath and exert excellent interpersonal and communication skills. I'm quite patient and I have a wonderful set of soft skills.
Experience
Company: Discovery Health PTY LTD
Nature of Job: HP- Consultant
Duties: Assist health providers with claim queries
Reprocessing medical aid claims
Confirming membership benefits on Paradigm
Duration: 20 January 2021 - 29 October 2021
Reason for Leaving: Relocated from Cape Town to Port Elizabeth
Company: Amazon Development Centre
Nature of Job: Customer Service Associate and Food Market sales
Duties: Providing excellent Customer Service via telephone
Dealing with escalations
Assisting customers re-open accounts
General enquiries
Retail related issues
Email correspondence
Assisting customers with online purchases from Wholefoods markets
Assisting customers with returns and delays of fresh foods
Assisting customers with online purchases from Prime Now restaurant
Duration : 11 June 2018 – 15 September 2019
Education
Institution: Nelson Mandela University
BA Degree (Political Science & Public Administration) -2019
Institution: Riebeek College Girl’s High School
Matric -2014
