Dimpho Mateisi

Dedicated and compassionate professional with a Higher Certificate in Health Care Giver from Healthnicon Private College (2018) and over five years of experience in customer service and sales. Skilled in delivering high-quality support, resolving client issues efficiently, and building strong customer relationships. Proven ability to work under pressure, communicate effectively, and contribute to team success.

Passionate about helping others and committed to providing exceptional service across diverse environments.

Customer Service and Sales Representative - Mindpearl SA

(2022-04)

• Handle inbound and outbound customer queries via phone, email, and chat with professionalism and efficiency.
• Promote and sell products and services to meet or exceed sales targets and KPIs.
• Resolve customer issues quickly, ensuring high customer satisfaction and first-contact resolution.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with team members and supervisors to improve processes and enhance the customer experience.
• Stay updated with product knowledge and promotions to provide accurate information to customers.
• Handle escalations tactfully and escalate complex issues to appropriate departments when necessary.

Customer Service Advisor - Teleperformance

(2019-12 - 2022-01)

• Delivered excellent customer service by responding to inquiries and resolving complaints across various channels.
• Provided support for billing, account management, and technical troubleshooting.
• Maintained a high level of product knowledge to ensure accurate assistance and advice.
• Adhered to quality assurance standards and met daily performance targets.
• Logged all customer interactions and feedback into company systems.
• Worked effectively in a fast-paced, team-oriented environment.
• Participated in training and coaching sessions to continuously improve service delivery.

Sales Consultant - 3i Solutions

(2019-02 - 2019-10)

• Promoted and sold funeral cover policies to new and existing clients.
• Conducted needs analysis to recommend suitable cover options.
• Achieved and exceeded monthly sales targets and performance KPIs.
• Handled customer inquiries and provided detailed product information.
• Followed up on leads and maintained a pipeline of potential clients.
• Ensured accurate completion of application forms and compliance with company policies.
• Built and maintained positive relationships with clients through professional and empathetic communication.

Higher Certificate - Health Care Giver - Healthnicon Private College (2018)

National Senior Certificate - Grade 12 - Brakpan High School (2015)