Customer Service - Netstar
(2025-11 - 2026-03)
- Handle inbound customer support requests promptly.
- Aim for first-call resolution, taking ownership of each case.
- Diagnose faults, troubleshoot issues, and resolve problems related to GPS/telematics device.
- Manage tickets, escalate when needed, and follow internal procedures.
- Maintain accurate CRM records for every customer interaction.
- Gather and evaluate all relevant information to drive issues to completion.
Planning Administrator - Netstar
(2025-08 - 2025-10)
Contract Ended
- Collaborate with customers to establish a clear, agreed-upon fitment plan prior to projects execution.
- Maintain alignment between internal stakeholders and provide weekly feedback to sales teams and customers on the status of completed and pending fitments.
- Track and manage aging with the pending fitments list to reduce backlogs and ensure timely completion.
- Identify risks or delays early and escalate when necessary to keep projects on track.
Pre-Authorization Consultant - 3SixtyHealth
(2022-08 - 2022-12)
Contract Ended
- Reviewing patient records and treatment plans to determine consideration.
- Communicating with healthcare providers, patients, and insurance companies to collect all necessary information for the authorization process.
- Accurately and promptly completing and submitting authorization forms for processing.
- Informing patients about the pre-authorization process, what it entails, and what they can expect in terms of timelines and requirements.
- Ensuring that all pre-authorization activities comply with relevant laws, regulations, and Medical Scheme policies.
Call Centre Consultant - Medscheme Holdings PTY
(2016-01 - 2017-08)
- Responding to incoming calls from members regarding their medical scheme benefits, coverage, and claims.
- Offering detailed information about medical scheme policies, procedures, and services. This includes explaining coverage details, benefits, and eligibility criteria.
- Guiding members through the claims process, including how to submit claims, what documentation is necessary, and the expected timelines for processing.
Support Consultant - Medshield Medical Scheme
(2009-04 - 2015-12)
- Offering support and guidance to members regarding their medical scheme benefits, coverage options, and claims processes. Answering inquiries and resolving issues promptly.
- Assisting members with the submission and processing of claims. Ensuring that all required documentation is accurate and complete, and following up on pending claims.
- Explaining medical scheme policies, procedures, and terms to members. Helping them understand their rights, benefits, and responsibilities under the scheme.
- Addressing and resolving member complaints and disputes related to their medical scheme. Investigating issues, providing solutions, and ensuring member satisfaction.
Support Consultant - Old Mutual Healthcare
(2008-04 - 2009-03)
- Offering support and guidance to members regarding their medical scheme benefits, coverage options, and claims processes. Answering inquiries and resolving issues promptly.
- Assisting members with the submission and processing of claims. Ensuring that all required documentation is accurate and complete, and following up on pending claims.
- Explaining medical scheme policies, procedures, and terms to members. Helping them understand their rights, benefits, and responsibilities under the scheme.
- Addressing and resolving member complaints and disputes related to their medical scheme. Investigating issues, providing solutions, and ensuring member satisfaction.
Pre-Authorization Consultant - Medscheme Holdings PTY
(2007-01 - 2008-03)
- Reviewing patient records and treatment plans to determine consideration.
- Communicating with healthcare providers, patients, and insurance companies to collect all necessary information for the authorization process.
- Accurately and promptly completing and submitting authorization forms for processing.
- Informing patients about the pre-authorization process, what it entails, and what they can expect in terms of timelines and requirements.
