Beyonce Horing

I am a motivated, reliable and detail-oriented professional with practical experience in healthcare administration, client service, data capturing and office support. I am comfortable working in fast-paced, target-driven environments and handling confidential information with professionalism and care. My BCom Accounting studies and Higher Certificate in Business Management have strengthened my analytical, organisational and business skills.

I am seeking an opportunity where I can contribute to a professional organisation while continuing to grow in administration, finance, accounting or customer-focused roles.

Adherence Service Provider - Health Window

(2025-06)

• Manage high volumes of inbound and outbound patient interactions in a fast-paced healthcare environment.
• Assist patients with medication adherence programmes and provide professional support during interactions.
• Accurately capture, update and verify patient information on internal systems.
• Resolve patient and stakeholder queries telephonically and electronically with professionalism and empathy.
• Maintain confidential patient records and follow POPIA and data-protection requirements.
• Meet daily productivity and quality targets while maintaining accuracy and service standards.
• Work across multiple systems and maintain detailed records to support reporting and operational efficiency.
• Collaborate with healthcare professionals and team members while managing competing administrative priorities.

Administrative Clerk / Volunteer Administrative Assistant - Fred Magardie Primary School

(2024-01 - 2025-12)

• Managed and updated learner records with a high level of accuracy and confidentiality.
• Performed daily office administration including filing, scheduling, printing and documentation management.
• Assisted educators with learner data capturing and reporting requirements.
• Prepared and typed documents using Microsoft Word and maintained Excel spreadsheets.
• Maintained organised office systems and supported the smooth running of daily operations.

Call Centre Agent - ShareTrakin FSI Company

(2023-01 - 2023-12)

• Handled high volumes of inbound and outbound calls relating to provident and pension fund services.
• Resolved client queries efficiently while maintaining professionalism and compliance standards.
• Negotiated repayment arrangements and consistently worked towards performance targets.
• Worked effectively in a target-driven environment requiring resilience, adaptability and clear communication.

Administrative Assistant Intern

(2022-01 - 2022-12)

Administrative Internship

• Coordinated training documentation, attendance registers and operational planning processes.
• Maintained structured filing systems and assisted with preparation of reports.
• Supported communication between facilitators and administrative teams.

Bachelor of Commerce - Accounting - Boston City Campus (2025-01)

Higher Certificate in Business Management - Business Management - Boston City Campus (2025-01)

National Senior Certificate (2021-01)