Boitumelo Temba
First Line Support Agent
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About
Adaptable and results-driven First Line Support Agent with over 3 years of experience providing technical assistance and outstanding customer service. Skilled in diagnosing and resolving hardware, software, and network issues, managing service tickets, and ensuring SLA compliance. Proven ability to communicate effectively with clients and maintain high satisfaction levels. Multilingual in English, isiZulu, and Sesotho.
Experience
First Line Support Agent - SUPersonic - Johannesburg, South Africa
(2021-09)
- Provide first-level technical support via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Log, track, and prioritize incidents using service management systems.
- Configure and optimize network devices per client requirements.
- Maintain strong customer relationships through clear communication and prompt issue resolution.
- Ensure compliance with SLAs and contribute to continuous service improvement.
Customer Sales Representative - Rapid Alweller, Isando - Isando, South Africa
(2020-03 - 2020-07)
- Delivered sales and support services to both new and existing customers.
- Identified upselling and cross-selling opportunities to increase revenue.
- Resolved customer queries and complaints efficiently and professionally.
- Maintained detailed product knowledge to provide accurate information and solutions.
Education
LLB in Law - Law - University of South Africa (UNISA) (2022-02)
Higher Certificate in Law (NQF Level 5B) - Law - University of South Africa (UNISA) (2021-02 - 2021-11)
Matric (Commercial Stream) - Commercial - Fumana Comprehensive School, Katlehong (2013 - 2017)
