Nonkululeko Mkhondo

I am an First Line Support Engineer looking for employment.

• Analyse reported faults and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. (Assign to the correct resolver group if unable to resolve the problem
• Attempt First call resolution on all contacts deemed first Line resolvable
• Provide physical first level support and diagnostics, assisting second Level Expert’s and third Level Experts
• Perform initial analysis, Investigation and diagnosis
•  Administer user profiles and access rights
• Handle assigned incidents effectively and efficiently.
• Check that call classification matches the call description
• Accurate logging of all incoming calls in the service desk tool
• Monitor and manage all calls logged 

National Diploma in Information technology Communication Networks