Bongani Innocent Hadebe

Dedicated and results-driven professional with extensive experience in debt collections, banking, call centre operations, customer service, sales, and administration. Strong communication and negotiation skills with the ability to resolve customer queries, negotiate payment arrangements, and consistently meet company targets in fast-paced environments.

Debt Collector at Nimble Credit Solutions (2026-03 – Present)

• Collect debt on behalf of the company.
• Communicate with customers regarding outstanding accounts.
• Negotiate repayment arrangements and maintain accurate records.

Debt Collector (TFG Account) at Nutun (Digital Business Services) (2025-04 – Present)

• Collect outstanding accounts for The Foschini Group (TFG).
• Negotiate payment arrangements and settlements.
• Ensure compliance with collection policies and regulations.

Collections / Call Centre Agent at First National Bank (Connect) (2019-01 – 2023-03)

• Managed customer collections and payment plans.
• Assisted clients with account-related queries and solutions.
• Maintained compliance with banking procedures.

Learnership (Collections / Call Centre) at African Bank (2014-01 – 2017-11)

• Completed structured training in collections and call centre operations.
• Assisted customers with account management and repayments.

Administrative Assistant / PA (Part-Time) at Regoitsise Consulting (2011-06 – 2013-12)

• Provided administrative and personal assistant support.
• Managed filing, scheduling, and office coordination.

Salesperson at Fair Price Furniture & Appliances (2010-04 – 2011-04)

• Assisted customers with product enquiries and purchases.
• Achieved sales targets through effective customer service.

Senior Certificate in Grade 12 – St Matthews High Private Secondary School (2005 – 2009)