Bongelwa Sibango

Customer-focused professional with experience in sales and customer service within contact centre environments. Skilled in building strong customer relationships, resolving queries efficiently, processing refunds, and handling reservations. Strong communicator with proven problem-solving abilities and a commitment to delivering excellent customer experiences.

Customer Service Representative - TTEC - Cape Town

(2025-04 - 2025-07)

• Assisted customers with reservations, cancellations, and booking modifications
• Processed customer refunds accurately and in line with company policies
• Resolved customer issues via phone, chat, and email before case closure
• Maintained high levels of customer satisfaction through clear communication

Customer Service Representative - Teleperformance - Cape Town

(2023-07 - 2025-02)

• Provided end-to-end customer support via chat, email, and phone
• Resolved customer inquiries and complaints efficiently
• Troubleshot customer issues and offered appropriate solutions
• Processed refunds and ensured compliance with service standards
• Built strong rapport to enhance customer loyalty and satisfaction

Sales Agent - P3 People - Cape Town

(2023-02 - 2023-06)

• Promoted and sold products to prospective customers
• Educated customers on product features and benefits
• Applied persuasive sales techniques to close deals successfully
• Built trust and rapport to increase conversion rates

National Senior Certificate - Matric - Matthew Goniwe Memorial High School (2022-01 - 2022-12)