Bonolo Constance

Detail-oriented and dedicated professional with a strong ability to manage high-pressure healthcare environments and administrative operations efficiently skilled in data utilization and client engagement to drive improved patient adherence and facility performance. Eager to contribute innovative solutions and a collaborative spirit to support continuous organizational improvement and patient care excellence.

Client Engagement Officer - Freedom Park Clinic

(2023-01)

• Maintaining Troa (Total patient's remaining on ART) in a high volume facility
• Organize and facilitate adherence clubs and support groups to promote peer support and treatment retentions on Youth Care Clubs
• Provide basic support to newly diagnosed patients and those already on treatment focusing on retention in care and adherence to treatment plans
• Utilizing DHIS2 tracker individuals lines lists to identify clients at risks of treatment interruption or unsuppressed viral load
• Track patient's to ensure they are linked to care and follow up with those missed appointments
• Track clients outcomes including viral load coverage and suppression rates
• Help manage patient's flow in a high volume facility ensuring efficient and effective care
• Monitor and evaluating the effectiveness of case management programs
• Enhance patient's adherence to treatment plans through adherence clubs, 6mmds, and synch systems
• Reduce Clinic burdens by decongesting clinic providing alternative care models for stable patient's
• Conduct follow-up calls and home visits to re-engage patients who have missed appointments and ensure continuity of care

Office Administrator - Dot Office National

(2010-01 - 2012-11)

• Facilitate internal and external communication by providing information and answering of questions and requests
• Coordinating meetings, events and conferences
• Develop and maintaining a filling system and produce, distribute correspondence memos, faxes, and letters
• Maintaining accurate and up to date records
• Managing schedules, calendars, and appointments for executives and staff
• Maintaining records, database and filling systems
• Maintaining office supplies, inventory control and vendor coordination
• Ensuring office maintenance, cleanliness and safety protocols
• Supported HR functions by coordinating recruitment processes, onboarding new employees, and managing staff attendance records
• Maintained comprehensive and up-to-date records and databases to support data accuracy and quick access to information
• Facilitated smooth office operations by serving as the primary liaison for internal and external stakeholders, addressing inquiries and disseminating vital information

Deli & Back office Assistant - Pick and Pay Store

(2014-08 - 2015-09)

• Assisted in daily deli operations including food preparation, packaging, and customer service to ensure efficient workflow
• Assisting with cooking and serving foods to the customers
• Assisting with filling of documents, stock count and updating registers with the items brought
• Managing large cash receipts and payments accurately
• Generating and managing reports to the store managers
• Processed cash transactions and balanced cash drawer with precision to minimize errors
• Supported back office functions by organizing and filing important documents promptly
• Prepared and submitted detailed sales and inventory reports to store managers for business analysis
• Collaborated with the deli team to ensure timely restocking of products and maintained optimal inventory levels through accurate stock monitoring
• Provided excellent customer service by addressing inquiries, taking orders, and ensuring customer satisfaction during peak deli hours
• Assisted in maintaining hygiene and safety standards in the deli area, including proper food handling and cleanliness protocols to comply with health regulations
• Maintained accurate inventory records by conducting regular stock counts and updating stock registers

Matric - Sewagodimo Technical and Commercial High School (2008-11)

N3 - Mechanical Engineering - Springfield Fet College (2011-05)

N4 - Mechanical Engineering - Springfield Fet College (2016-08)

Certificate - Occupational Health and safety - IQ Academy (2025-11 - 2026-03)

Certificate - Risk Management - IQ Academy (2026-02)