Lerato Dastile
Experienced customer service and professional client engagement consultant
About
Experienced customer service and professional client engagement consultant
Experience
Customer service and collections consultant / TEAM LEADER ASSISTANT - Nedbank
(2012-01 - 2023-12)
Worked in and around collections department (personal loans department). Worked in trace department and home loans division.
- Monitor ques
- Make sure Urgets stick to schedule
- pitching solutions for clients with query related to finance
- collecting and analyzing data
- providing guidance and influence clients to follow specific path
- collecting on accounts in arrears and assisting clients with arrangements
- updating notes and records on the system
- working on various system such as ITC, Experian, netconnect, Ms excel CRM and NTE
- procedure in account rehabilitation
- Debi check and naedos tracking
- Monitor accounts receivable
- Handling questions and complaints
- Handling of inbound and outbound collection
- collecting on accounts in arrears
- loading arrangements
- assist clients to rehabilitate their accounts
- tracing clients that are uncontactable using various system eg experian, ITC, net connect and banking platform
- finding the right party contact for possible arrangement on accounts in arrears
- capturing notes on the system
- arrangements initiation with clients
- partially assisting with first stage collection
- advise clients on consequences of non payments
- assist client with suitable arrangements
- adhere to protocol following script and status 0f account
Quality assurance officer - Nedbank
(2007-01 - 2012-12)
- Obtain actionable insights into every call
- Measure and verify availability of teams
- Use workflow and alerts to automated workflow
- Monitoring refunds for aproval
Sales consultant - Avbob
(2006-01 - 2007-12)
- finding sources
- handling presentation
- calculating affordability
- assisting clients with sales and queries both in person and telephonically
Receptionist and invoicing clerck - SA linishers (baure pots and coating)
(2005-01 - 2006-12)
- Receiving visitors
- Handling switchboard
- Handling petty cash
- Inventory and invoicing on pastel v7
- Filing
- Handling minutes during meetings
- Handling switchboard and entire front office
Sales consultant - CDA solutions
(2024-05-20 - 2024-11-01)
AVBOB Campaign. ROYAL TOMBSTONES CAMPAIGN.
- Outbound sales
- Pitching
- Selling different products to clients
- Product knowledge
- Closing deals
- working on quickbooks
- Sending qoutes
- Monitoring payments
- Invoice
- Purchase order
- Dealing with factory
Collections and retentions consultant - Irainbow education
(2025-08-11)
- Developing payment plan
- Contact client and Negotiate payment plan
- Ensure timely payments and follow up
- Maintain accurate records and collection activities
- Communication with other departments
- Allocate payments
- Responding immediately to cancelation
- Provide alternative pricing
- Working o CRM, Salesforce, softcover, email, and convertigo
Education
N3 matric - Westcol (2003-01 - 2003-12)
Computer course - Conerstone (2004-01 - 2004-12)
Call center course - Conerstone (2004-01 - 2004-12)
