Client Engagement Manager at OxygenIT Solutions (2025-01 – Present)
MSP sales agency delivering SDR services to OxygenIT (NZ), itro (Australia), and phew (NZ/AU)
- Primary point of contact for a portfolio of clients (OxygenIT, itro, phew, FluxB2B, anspired), managing delivery expectations and satisfaction.
- Produce client-facing prospect intelligence, monthly SDR performance, and event outcome reports.
- Manage and coach a cross-timezone SDR team (South Africa/NZ/Australia), including developing a Team Lead through a structured trial process.
- Built onboarding, training, and operational infrastructure — onboarding systems, timesheet tools, standup templates, and NEPQ-based calling frameworks.
- Designed multi-track email and calling campaigns, including a banded lead-scoring reactivation system for OxygenIT.
- Administer GoHighLevel (GHL) sub-accounts end-to-end - custom fields, tagging/disposition governance, automation, and integrations (JustCall, Outlook).
- Coordinate webinar series and in-person events across NZ/AU markets, managing assets, collateral, and follow-up cadences.
- Rebuild and manage the monthly operating budget across active client accounts; produce HR documentation (redundancy letters, PILON letters, NDAs) and support finance with reconciliations.
Client Success Manager (After Hours) at ESHYFT (2024-02 – 2024-09)
- Onboarded customers and resolved support queries, providing after-hours coverage for a remote, US-based client base.
Senior Researcher, Private Projects at Leads 2 Business (2018-01 – 2024-12)
- Captured and managed tenders end-to-end, delivered telesales and live client support, and trained new subscribers and staff on platform use.
- Awards: 2nd Place Sales Award (2021), Retention Award (2022), Content Quarterly Award — 1st Place (2023) & 2nd Place (2019).
Reception / Admin at CMC Branding (2017-01 – 2018-12)
- Managed reception duties including phone handling, filing, invoicing, and quoting.
