Merchandiser & Promoter - Smollan - Johannesburg, South Africa
(2023-01 - 2024-12)
- Assisted customers with product selection and purchases
- Handled cash and card transactions accurately
- Built rapport with customers to improve sales and satisfaction
- Resolved customer queries and complaints professionally
Volunteer Event Assistant - Local NGO - Johannesburg, South Africa
(2021-01 - 2021-12)
- Assisted guests at events, ensuring smooth registration and seating
- Provided information and support to participants, enhancing their experience
- Worked collaboratively with a team of volunteers to manage logistics
Grade 12 English and math tutor - Black child tutoring services
(2023-01 - 2024-12)
- Tracked learner progress and adapted teaching strategies to improve performance
- Simplified complex concepts using structured problem-solving approaches
- Developed strong communication, analytical thinking, and time management skills
Grade 8-12 English and math tutor - MAPS tutoring services
(2024-01 - 2025-12)
- Supported learners with exam preparation and foundational skills
- Demonstrated patience, consistency, and data-driven improvement tracking
Customer service representative/Insurance transfer specialist - Advanced call centre technologies (ACT)
(2026-01)
- Handled inbound and outbound calls with U.S.-based customers in a high-volume call centre environment
- Engaged customers professionally to understand their insurance needs and eligibility
- Verified customer information and ensured accurate data capture during calls
- Educated customers on the next steps in the insurance consultation process
- Qualified interested customers and transferred them to licensed insurance agents for policy discussions
- Maintained compliance with company procedures and customer privacy requirements
- Consistently met call quality, productivity, and performance targets
- Delivered excellent customer service while building rapport and addressing customer questions
