Bramley Tinyiko Mthombeni

Dynamic and solutions-driven ICT Support Engineer with comprehensive technical expertise spanning enterprise desktop support, infrastructure routing, and network administration. Highly proficient in diagnosing complex hardware/software incidents, managing lifecycle infrastructure upgrades, and deploying robust wireless networking systems (Aruba, Cisco, AWS). Recognized for exceptional SLA compliance, effective cross-functional collaboration with stakeholders at all organizational tiers, and implementing long-term structural root-cause remediations to minimize business downtime.

ICT Support Engineer - Mpact Plastic Containers - Brits, South Africa

(2022-11)

• Incident Management: Efficiently diagnose and resolve logged IT-related software, hardware, and Windows operating system incidents, ensuring rigorous compliance with organizational SLA performance metrics.
• Infrastructure Deployment: Strategically plan, manage, and execute complex technical infrastructure deployments, including the physical setup, system mapping, and configuration of wireless Access Points (APs).
• Root-Cause Analysis: Exercise complete end-to-end ownership of systemic support tickets by running problem analysis to implement temporary workarounds and permanent engineering hotfixes.
• Knowledge Management: Research, draft, and publish targeted technical support documentation to enhance team efficiency and empower standard enterprise users toward self-sufficient issue resolution.
• Asset Lifecycle Control: Maintain total integrity across the corporate network inventory by accurately logging, tracking, and auditing operational asset management configuration updates.
• Stakeholder Collaboration: Maintain excellent clear verbal and written communication channels, conveying nuanced technical anomalies clearly to both technical teams and non-technical management.
• Project Execution: Demonstrate proactive initiative, ownership, and adaptability when spearheading new localized IT infrastructure and systems integration projects under tight commercial deadlines.

N1 & N2 National Certificates - Electrical Engineering - Rock of Springs College

Professional Network Principles Certification - Network Principles - Damelin Brits

A+ Hardware, A+ Software, Microsoft Office Suite - Pretoria Technical Business & Computer College

Grade 12 National Senior Certificate Maturation - Micha-Kgasi High School (1994)