Buhle Schalk

Dedicated customer service and administrative professional with experience handling customer enquiries, resolving service requests, updating records, and using customer management systems. Effective communication, problem-solving and computer skills with experience in customer support environments. Seeking remote opportunities in customer service, virtual assistance, administration and support roles.

Service Agent Learner - ESKOM

(2021-03 - 2025-03)

• Assisted customers with electricity, billing and account-related enquiries over the phone.
• Logged, tracked and resolved service requests using internal systems.
• Maintained accurate customer records and updated information.
• Educated customers on safety procedures and self-service platforms.
• Delivered customer support while maintaining service standards.

Electrical Infrastructure Construction - College of Cape Town (2020)