Bukho Mlokoti

I would like to describe myself as a well presented, hardworking person and have an ambitious nature. I am energetic and mostly open to learning new things. And I am a problem solver who is adept proficient at remaining calm in stressful situations and assisting a variety of customers.

Customer Service Representative - Ascensos - John Lewis Campaign

(2024-10 - 2026-01)

• Assisting customers with concerns regarding personal shopping orders, refunds and returns.
• Tracking of Shipments

Customer Service Agent - WNS Global Services - British Gas

(2021-12 - 2023-09)

• Handling of consumer utility accounts
• Discussing billing concerns
• Arranging for assistance with technical concerns related with meter readings etc

Customer Service Representative - Concentrix - Sainsbury Campaign

(2023-09 - 2024-10)

• Assisting customers with concerns regarding personal shopping orders, refunds and returns.
• Tracking of Shipments

National Senior Certificate - Premier College (2011)