Bule Mzelemu

IT Support Technician with CompTIA A+, Network+, Security+, and Cloud+ certifications, backed by a completed Software Development National Diploma and Microsoft 365 Expert and Security Associate credentials. Experienced in first-line user support, incident logging, SLA-compliant task management, and professional stakeholder communication. Demonstrated ability to take initiative under pressure — including stepping up to lead peer learning and coordinate cross-campus academic continuity during an unexpected lecturer departure.

Eager to apply certified technical knowledge in a service desk environment, delivering efficient, accurate, and user-focused support from day one.

Treasurer & Administrative Coordinator at UKZN Hockey Association (2026-01 – Present)

• Administered financial records and membership data for 60+ active members, reducing payment tracking errors by implementing a structured Excel-based system that cut reconciliation time by 40%.
• Ensured 100% vendor compliance by enforcing documentation requirements (invoices, certificates) before authorising payments — applying the same audit and change-control discipline required in IT operations.
• Managed multi-stakeholder communication across UKZN Sports Union, committee members, and external vendors, maintaining clear written records of all decisions — mirroring helpdesk ticket documentation standards.

Tournament Facilities Coordinator at UKZN Hockey Quads Tournament (2026-05 – 2026-05)

• Coordinated access control and equipment availability across four facility zones for a 200+ person event, resolving operational incidents in real time to maintain zero disruption to tournament schedules.
• Acted as primary first-line liaison between event organisers, venue management, and participants — demonstrating the escalation and communication workflow central to Level 1 service desk operations.
• Logged and tracked all facility incidents throughout the event, recording issue raised, action taken, and resolution — directly paralleling helpdesk ticket lifecycle management within agreed SLA timeframes.

Floor Instructor at GymCompany Musgrave (2023-02 – 2024-02)

• Delivered structured onboarding and ongoing technical guidance to 50+ new members monthly, achieving consistent positive feedback on professionalism and clarity under pressure.
• Maintained equipment serviceability through a daily inspection and fault-logging routine, escalating repair requirements to management — directly paralleling IT asset tracking and incident escalation processes.
• Enforced facility rules and safety procedures for a diverse user base, building the customer-service resilience and user-management skills required in a high-volume service desk environment.

Warehouse Operative at Retail Solutions Makro (2025-05 – 2026-03)

Maintained accuracy and efficiency in a high-volume logistics environment while pursuing IT studies and leadership responsibilities — demonstrating strong time management, reliability, and commitment under pressure.

National Diploma in Software Development – IT Certification Academy (2025)

Certificate in Microsoft 365 Expert & Security Associate – NewBridge Graduate Institute (2024 – 2025)

Certificate in Network Engineer & Systems Support – NewBridge College (2023 – 2024)

National Senior Certificate in Bachelor's Pass – Carter High School (2022)