Busisiwe Madela

A motivated and adaptable Human Resources student currently pursuing a Higher Certificate in Human Resources, with a strong foundation in customer service, communication, and teamwork. Completed matric in 2021 and gained valuable hands-on experience across various industries, including retail, telecommunications, and manufacturing. Proven ability to engage with customers effectively, resolve problems efficiently, and work well under pressure in fast-paced environments.

Experienced as a promoter, call centre agent, and packer, demonstrating strong interpersonal skills, time management, and a results-driven mindset. Passionate about people development and organizational success, with a willingness to learn and grow within the HR field.

Promoter at Digi Worx (2022-03 – 2022-10)

• Promoted products and services to customers, increasing brand awareness and engagement
• Assisted customers with product information, leading to improved sales conversions
• Maintained a professional and approachable presence to attract potential clients
• Achieved daily and weekly sales targets through effective communication and persuasion skills
• Provided feedback to management on customer preferences and market trends

Promoter at Satiskin (2024-02 – 2024-03)

• Demonstrated product features and benefits to customers in retail environmennt
• Engaged with customers to build trust and encourage product purchases
• Maintained product displays and ensured stock was well-presented
• Delivered excellent customer service, enhancing brand reputation
• Collaborated with team members to meet promotional campaign goals

Call Center Agent at Vodacom (2023-06 – 2023-11)

• Handled inbound and outbound customer calls, resolving queries efficiently
• Provided accurate information on products, services, and billing inquiries
• Maintained high levels of customer satisfaction through professional communication
• Met performance targets including call handling time and resolution rates
• Captured and updated customer information accurately on internal systems

Packer at Unilever (2023-03 – 2023-05)

• Packed products efficiently while maintaining high quality and safety standards
• Ensured correct labeling and packaging of goods for distribution
• Assisted in maintaining a clean and organized work environment
• Followed company procedures and health & safety regulations at all times
• Worked effectively within a team to meet daily production targets

Call Center Agent at Merchants (2025-08 – 2026-03)

Dedicated Call Center Agent with a strong background in delivering excellent customer service. Experienced in resolving queries, handling complaints professionally, and ensuring customer satisfaction while consistently meeting performance metrics.

Matric – Lavela Secondary School (2021)

Higher Certificate in Human Resources – IIE Rosebank College