Candace de Kock

Professional and customer-focused individual with extensive experience in client service, front-of-house operations, customer communication and relationship building. Friendly, well-presented and confident when interacting with people at all levels. Experienced in welcoming clients and visitors, managing telephone communication, handling customer queries and creating a positive customer experience.

Seeking an opportunity in Reception, Front Office or Customer Care where my people skills, professionalism and passion for excellent service can make a valuable contribution.

Sales Representative - Zodex - Centurion

(2019)

• Front office and administration.
• Maintain professional and positive relationships with existing and prospective clients.
• Schedule and confirm client appointments and maintain effective communication with customers.
• Conduct professional courtesy calls and visits to maintain strong client relationships.
• Respond to customer inquiries and provide knowledgeable assistance regarding products and services.
• Follow up with clients and prospective customers in a professional and timely manner.
• Maintain accurate client information and ensure effective communication throughout the customer journey.
• Provide a professional and welcoming customer experience while representing the company.
• Keep product and service knowledge current in order to provide accurate information and assistance.
• Manage multiple client requirements while maintaining strong organization and attention to detail.

Internal Sales Administrator - Esco Technologies - Midrand

(2017 - 2019)

• Attended to customer quotations and ensured timely follow-up.
• Communicated with customers regarding quotations, products and service-related inquiries.
• Resolved customer queries telephonically and through email communication.
• Assisted product managers with arranging meetings and maintaining planners.
• Assisted with travel arrangements and general administrative duties.
• Liaised with product managers regarding leads, customer requirements and follow-ups.
• Conducted tender searches and assisted with the collection, delivery and payment of documentation.
• Prepared tender quotations, specifications and supporting documentation.
• Followed up on tender results and maintained communication with relevant parties.
• Attended to export inquiries, courier quotations and freight charges.
• Maintained vendor registrations, documentation and related inquiries.
• Assisted with exhibition arrangements and maintained marketing materials.

Front of House & PA - Kai Thai Spa - Centurion

(2014 - 2016)

• Delivered excellent customer service and maintained a professional and welcoming environment.
• Welcomed and assisted guests, ensuring their comfort, satisfaction and safety.
• Responded to inquiries from members of the public and customers.
• Answered, screened and directed telephone calls professionally.
• Greeted people entering the organization and provided appropriate assistance.
• Monitored visitor access while maintaining security awareness.
• Scheduled and managed customer appointments.
• Provided general administrative and clerical support.
• Communicated effectively with people at all levels.
• Worked closely with the management team and head office.
• Built and maintained positive relationships with colleagues and customers.
• Worked independently and remained effective in a busy environment.
• Supported the team in maintaining a high standard of service.

Administrative Assistant - Status on Quo Estate Agents - Pretoria

(2010 - 2014)

• Scheduled and confirmed appointments for clients.
• Prepared and distributed meeting minutes and routine correspondence.
• Made copies of correspondence and other printed materials.
• Prepared and distributed newsletters and promotional material.
• Assisted with day-to-day office operational matters.
• Maintained awareness of new office technology and supported effective office administration.
• Provided general administrative assistance as required.

Administrative Assistant - Take My Payments - Pretoria

(2007 - 2010)

• Managed the telecommunication system to promote effective liaison with clients.
• Received and assisted clients and visitors in a professional manner.
• Prepared correspondence using Microsoft Office.
• Performed general office and administrative duties.
• Maintained an effective electronic and hard-copy filing system.
• Coordinated and maintained staff records.
• Assisted with the administration of office space, telephones and office keys.
• Performed additional administrative duties as assigned.

Sales Assistant - Dial-A-Bed - Centurion

(2005 - 2007)

• Welcomed customers and ensured their needs were attended to professionally.
• Answered customer inquiries and provided assistance with product selection.
• Dealt with customer refunds and complaints in accordance with company procedures.
• Processed customer payments and balanced the cash register.
• Assisted with stock control and management.
• Received, unpacked and stocked merchandise.
• Identified discrepancies and problems and reported them to the supervisor.
• Maintained awareness of promotions and assisted with displays.

Sales Assistant - Sterns Jewelers - Centurion

(2003 - 2005)

• Provided professional customer service and assistance.
• Advised customers regarding merchandise and product selection.
• Processed returns and refunds in accordance with company procedures.
• Handled customer complaints professionally.
• Managed cash and payment systems according to company policies and procedures.
• Assisted with stock management, including checking, locating and recording stock.
• Ensured merchandise was replaced promptly following customer purchases.
• Maintained a clean and professional store environment.
• Occasionally entrusted with store keys and associated responsibilities.

Grade 12 - Afrikaans, English, Biology, Home Economics, Computer Typing, Geography - Hoërskool Centurion (2002)