Candice Charles

I am a reliable and results-driven professional with a strong work ethic and a collaborative mindset. I work effectively both independently and as part of a team, and I communicate clearly with colleagues, clients, and stakeholders at all levels. Self-motivated and committed to continuous growth, I actively develop new skills and share knowledge to uplift team performance.

Throughout my career, I have focused on building on existing processes to drive efficiency, quality, and measurable improvement. By streamlining operations and raising standards in my role, I create natural opportunities to expand my skill set and add greater value. This results-oriented approach keeps me focused on delivery and positions me to take on increasing responsibility and advance into senior roles.

HR & Payroll Assistant / Operation and Marketing - Zimbulk Tankers Services - Kempton Park, South Africa

(2025-05 - 2026-01)

Temporary Contract

• Supported end-to-end recruitment: drafted job ads, screened candidates, scheduled interviews, and managed onboarding for new hires.
• Maintained employee records and HR databases including Sage HR, ensuring accuracy and GDPR compliance for 150+ staff. Acted as first point of contact for HR queries on policies, leave, benefits, and grievances; escalated complex cases to HR Manager.
• Prepared monthly payroll data including absences, overtime, and bonuses; liaised with Finance to prevent payment errors.
• Capture all drivers' time sheets.
• Ordering of fleet cards (Toll, EDC and eFuel cards)
• Company Vehicle licensing
• Capturing Diesel/Fuel of the company fleet vehicles and trucks.
• Processing parking transactions and fuel rates per load requests.
• Scoring of Drivers, Month end Kilometers
• Set up new files and assigned tracking numbers.

HR & Payroll Assistant - Tecmed PTY LTD - Midrand, South Africa

(2018-04 - 2025-03)

• Supported end-to-end recruitment: drafted job ads, screened candidates, scheduled interviews, and managed onboarding for new hires.
• Maintained employee records and HR databases including Sage HR, ensuring accuracy and GDPR compliance for 200+ staff. Acted as first point of contact for HR queries on policies, leave, benefits, and grievances; escalated complex cases to HR Manager.
• Prepared monthly payroll data including absences, overtime, and bonuses; liaised with Finance to prevent payment errors.
• Assisted with disciplinary and performance processes by reviewing policies, preparing documentation, and recording meeting minutes.
• Verified right-to-work documents, references, and probation outcomes to ensure legal compliance.
• Coordinated HR projects, training sessions, and employee communications; tracked actions and reported on outcomes.
• Produced HR reports on staffing, recruitment, and training to support management decision-making.

Human Resources and Payroll Officer - TDM (Pty) Ltd - Pietermaritzburg, South Africa

(2013-11 - 2018-03)

Industry - Timber Door Manufacturing

• Ability to train and empower staff.
• Recruitment
• Processing Payroll on VIP - Policies and Procedures
• Reconciliation of Payroll (Month End and Tax Year End)
• Tax Year End Procedure including E-filing and Easy File assistance.
• Ability to report to various departments - Finance, Payroll, HR, and Admin
• Writing of VIP Reports and ODBC
• Disciplinary processes, including the hearings.
• Month end reporting and payments
• Legislative submissions - Employment Equity submissions, EMP 201 Submissions, EMP 501 submissions, Stats SA, 3rd Party Administration
• Medical Aid and Pension Funds - initial set up of the funds and full administration
• System troubleshooting, updates, maintenance - Premier HR, Sage VIP
• Supported and delivered compliant, accurate monthly payroll and associated pension schemes.
• Handled data relating to additional ad hoc payments for bonuses, commissions and overtime hours.
• Verified time sheets, reconciling hours against established department budgets.
• Assisted with adjustments to payroll deductions and employee tax.

FICA Analyst - KPMG - Contracted to ABSA - Johannesburg, South Africa

(2012-06 - 2013-06)

Industry: Financial Auditing Sector

• Knowledge of FICA
• Troubleshooting and problem-solving client queries
• KYC remediation standards and guidelines
• According to FICA reasons provided by ABSA for each customer listed in FCA1-7, obtain
• Missing information and documentation
• Knowledge of ABSA online banking systems
• Search client data on different system applications and adequately complete the relevant excel spreadsheet or sequel database accurately and completely
• Meet target set- daily targets set according to number of clients reviewed
• Substandard quality identified and rectified.
• Analysed operational improvements against KPIs to measure progress.
• Cooperated with project partners to develop system analysis and new system design based on client specifications.
• Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
• Coordinated development and deployment of data-driven and salable data visualisations.

Operations and Wage Administrator - Manline PTY LTD - Pietermaritzburg, South Africa

(2010-06 - 2011-11)

• Capture all drivers' time sheets.
• Ordering of fleet cards (Toll, EDC and eFuel cards)
• Company Vehicle licensing
• Capturing Diesel/Fuel of the company fleet vehicles and trucks
• Processing parking transactions
• Scoring of Drivers, Month end Kilometers
• Set up new files and assigned tracking numbers.
• Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
• Liaised with customers, addressed enquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.
• Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
• Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
• Served as main point of contact for outside vendors, connecting with relevant personnel or department.
• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
• Maintained impeccable office organisation to support efficiency, professionalism, and performance objectives.
• corresponding through email.
• Collaborated closely with other managers to smooth and improve office operations.
• Liaised directly with customers to meet needs and maintain satisfaction.
• Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
• Managed client correspondence, order tracking and data communications.

HR and Payroll Administrator - Frey's Food Brand - Cato Ridge, South Africa

(2010-04 - 2010-06)

Industry: Specialise in Meat Products

• Manage the Payroll System
• Administer all staff matters relating to remuneration, staff benefits and personnel records.
• New hires administration, terminations, transfers
• Co-ordination of training courses and Learner ships
• Supported and delivered compliant, accurate monthly payroll and associated pension schemes.
• Reconciled monthly payroll, working closely with reporting team on net pay, advances and pensions.
• Served as main point-of-contact for employee payroll and benefits enquiries, clarifying enrollment periods and wage discrepancies.
• Verified time sheets, reconciling hours against established department budgets.

Debtors, Creditors and Payroll Clerk - LCM Engineering - Pietermaritzburg, South Africa

(2010-01 - 2010-04)

Truck and Trailer Body Building

• Debtors and Creditors
• Wage Administrator
• All Aspects regarding Debtors and Creditors
• WCA Claims
• All Correspondence regarding IOD'S
• Reconciliation of Staff Deductions
• Recon to Avbob Deductions
• Recon of Hours worked, Banking
• Client Liaison via E-Mail & Tele Communication
• All Administration regarding Employee
• Loan Applications, Working on Pastel9.3.1, Pastel Payroll 2010, Excel, Word & Clockwise.
• Supported and delivered compliant, accurate monthly payroll and associated pension schemes.

Receptionist, Warranty and Cashier Administrator - McCarthy Renault - Pietermaritzburg, South Africa

(2006-07 - 2009-07)

Industry: Motor Industry

• Manning the front office Reception and Switchboard
• Receiving and processing payments
• Preparing daily cash settlement and bank deposits
• Perform general clerical duties within the office
• Workshop Warranty Claims
• Costing of Service Job cards
• Customer care
• Welcomed guests and clients in friendly, positive manner.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Collaborated effectively with customers and staff to maintain smooth-running company operations.
• Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.

Guest Relations Officer - Wafi City / Planet Hollywood - Dubai, UAE

(2000-01 - 2006-01)

• Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
• Addressed complex customer complaints transferred by the team, skilfully solving in an efficient and effective manner to maintain customer satisfaction.
• Maintained extensive knowledge of product range to effectively answer employee and customer queries on product specifications.
• Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
• Effectively managed customer complaints, providing smart solutions or escalating to management.
• Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products.

Diploma - Human Resources Management - Unisa

Certificate of Higher Education - English, Math, Afrikaans, Accounting, Typing Geography and Biology - Woodlands Secondary School

Basic Computer Course - Pastel - School of Computers