Carla Herwill

Versatile administrative and operations professional with more than 20 years of experience spanning hospitality management, travel coordination, and office administration. Known for keeping complex, multi-party processes running smoothly, whether managing end-to-end travel logistics for a major mining operation, running a busy hospitality business, or supporting technical teams with scheduling and documentation. Brings a hands-on, client-first approach, a strong eye for detail, and the adaptability to thrive in both remote and in-office environments.

Travel & Administrative Coordinator at Salt of the Earth Travel (2025-01 – Present)

Supporting a travel agency servicing a major mining company, with responsibility for end-to-end booking and logistics coordination for workers travelling to railway inspection sites across South Africa.

• Manage all accommodation and transport bookings, ensuring zero gaps in traveller coverage
• Prepare and distribute travel documentation, itineraries, and booking confirmations
• Handle last-minute schedule changes, cancellations, and escalated traveller requests with minimal disruption
• Maintain accurate traveller lists and booking spreadsheets, track travel costs against budget
• Own all client-facing email communication and ensure documentation is filed correctly and on time
• Assist with invoicing and travel cost reconciliation
• Ad creation and advertising

Administrative Assistant at Vega Projects / Aeronautique (2024-01 – 2025-01)

Provided broad administrative and documentation support across a technical aviation-adjacent business.

• Prepared quotes, invoices, and formal reports; managed all business correspondence
• Developed and delivered client-facing training material
• Managed digital and physical filing systems, ensuring timely record submission
• Coordinated simulator bookings and managed scheduling for multiple stakeholders

Business Owner & Operations Manager at The Corner Bistro (2020-01 – 2025-01)

Founded and operated a full-service restaurant, managing all aspects of the business from daily operations to financial oversight and team leadership.

• Oversaw daily operations including staff supervision, scheduling, and customer service delivery for a team of five
• Processed invoices, managed cash-ups, maintained budgets, and handled all vendor payments
• Managed business social media accounts, responding to customer queries and maintaining online reputation
• Designed and maintained all filing systems and business records
• Created financial tracking tools, spreadsheets, and management reports
• Trained, onboarded, and delegated tasks across a five-person team

Administration Assistant at Maintenance Made Easy (2015-01 – 2020-01)

Provided end-to-end administrative support for a field-based maintenance services company.

• Scheduled maintenance jobs and coordinated technician appointments across multiple sites
• Processed quotations, invoices, and supplier orders
• Maintained digital and physical filing systems and managed customer communication by phone and email
• Sourced and ordered materials and equipment from suppliers

Bar & Restaurant Manager at The Red Baron (2007-01 – 2015-01)

Managed front-of-house operations for a busy bar and restaurant, with full responsibility for staff, stock, and customer experience.

• Delivered consistently high standards of customer service and issue resolution in a fast-paced environment
• Managed event and restaurant bookings, staff rosters, payroll support, and supply ordering
• Performed daily stock takes, cash-ups, and compliance checks
• Managed social media presence and built strong customer relationships

GCSE – Randpark High School, Johannesburg (2004-01)

Certificate in Microsoft Office (Basic Computer Course) – Damelin Randburg (2015-01)