Carmen Damons

Experienced Human Resources and Learning & Development Administrator with more than 10 years of experience within the retail industry. Skilled in recruitment administration, payroll support, training coordination, employee onboarding, reporting, and stakeholder engagement. Strong ability to manage multiple administrative processes efficiently while ensuring compliance with company policies and procedures.

Highly organised, detail-oriented, and committed to delivering excellent operational support.

Store & Office Administrator - Woolworths Pty Ltd - Cobble Walk Store

(2023-12 - 2025-09)

• Managed daily HR, payroll, finance, stock, and systems administration.
• Maintained compliance with company policies, procedures, and risk standards.
• Handled payroll administration including overtime, leave, terminations, transfers, and deductions.
• Processed onboarding and termination documentation accurately and timeously.
• Coordinated staff scheduling, attendance monitoring, and workforce planning.
• Managed switchboard operations and customer interactions professionally.
• Generated and analysed absenteeism, leave, and payroll reports.
• Administered contractor and employee attendance registers.
• Supported store operations through effective administrative coordination.
• Maintained accurate employee records and documentation.
• Assisted with team meetings and operational reporting.
• Managed YOOBIC Zebra scanner administration.

Learning & Development Administrator - Woolworths Pty Ltd - Head Office

(2013-05 - 2016-11)

Reason for Leaving: Family Responsibilities

• Coordinated leadership and talent development programmes.
• Managed administrative processes for ILDP, RMDP, USB Business School programmes, and bursaries.
• Organised workshops, assessments, graduation ceremonies, and training events.
• Coordinated travel and accommodation arrangements.
• Maintained accurate programme records and training documentation.
• Generated progress reports and tracked programme performance.
• Supported organisational development initiatives and stakeholder communication.

Learning & Development Administrator - Woolworths Pty Ltd - Western Cape Stores

(2010-05 - 2013-05)

Reason for Leaving: Promotion to Head Office

• Coordinated training schedules aligned to skills development plans.
• Managed learnership administration for NQF Levels 2–4.
• Captured and maintained training data on internal and SETA systems.
• Assisted with facilitation and orientation programmes.
• Organised venues, catering, and training logistics.
• Supported assessment, moderation, and graduation processes.
• Maintained accurate training records and compliance documentation.

Recruitment Administrator - Woolworths Pty Ltd

(2006-09 - 2010-05)

Reason for Leaving: Promotion to Learning & Development

• Managed end-to-end recruitment administration for Western Cape stores.
• Advertised vacancies and shortlisted suitable candidates.
• Conducted telephonic screenings and coordinated interviews.
• Managed interview scheduling and stakeholder communication.
• Conducted reference, criminal, and credit checks.
• Prepared employment offers and onboarding documentation.
• Submitted employee documentation accurately to payroll.

Sales Consultant / Customer Service Agent - Speed Services Couriers

(2004-06 - 2005-05)

Reason for Leaving: End of Contract

• Conducted outbound calls to prospective and existing customers to promote courier products and services.
• Consistently achieved and exceeded sales and customer service targets.
• Handled customer enquiries, objections, and complaints professionally while identifying sales opportunities.
• Generated quotations and assisted customers with service solutions tailored to their needs.
• Captured and maintained accurate customer information on company systems.
• Built and maintained strong customer relationships through effective communication and follow-up.
• Processed bookings and coordinated courier collections and deliveries.
• Worked within a fast-paced, target-driven environment while maintaining high service standards.
• Collaborated with team members to achieve departmental sales and operational goals.
• Maintained compliance with company policies, procedures, and quality standards.

FET Certificate - Human Resource Management Practices Support - MSC Business College

Senior Certificate - Scottsdene Senior Secondary (1997)