Store & Office Administrator - Woolworths Pty Ltd - Cobble Walk Store
(2023-12 - 2025-09)
- Managed daily HR, payroll, finance, stock, and systems administration.
- Maintained compliance with company policies, procedures, and risk standards.
- Handled payroll administration including overtime, leave, terminations, transfers, and deductions.
- Processed onboarding and termination documentation accurately and timeously.
- Coordinated staff scheduling, attendance monitoring, and workforce planning.
- Managed switchboard operations and customer interactions professionally.
- Generated and analysed absenteeism, leave, and payroll reports.
- Administered contractor and employee attendance registers.
- Supported store operations through effective administrative coordination.
- Maintained accurate employee records and documentation.
- Assisted with team meetings and operational reporting.
- Managed YOOBIC Zebra scanner administration.
Learning & Development Administrator - Woolworths Pty Ltd - Head Office
(2013-05 - 2016-11)
Reason for Leaving: Family Responsibilities
- Coordinated leadership and talent development programmes.
- Managed administrative processes for ILDP, RMDP, USB Business School programmes, and bursaries.
- Organised workshops, assessments, graduation ceremonies, and training events.
- Coordinated travel and accommodation arrangements.
- Maintained accurate programme records and training documentation.
- Generated progress reports and tracked programme performance.
- Supported organisational development initiatives and stakeholder communication.
Learning & Development Administrator - Woolworths Pty Ltd - Western Cape Stores
(2010-05 - 2013-05)
Reason for Leaving: Promotion to Head Office
- Coordinated training schedules aligned to skills development plans.
- Managed learnership administration for NQF Levels 2–4.
- Captured and maintained training data on internal and SETA systems.
- Assisted with facilitation and orientation programmes.
- Organised venues, catering, and training logistics.
- Supported assessment, moderation, and graduation processes.
- Maintained accurate training records and compliance documentation.
Recruitment Administrator - Woolworths Pty Ltd
(2006-09 - 2010-05)
Reason for Leaving: Promotion to Learning & Development
- Managed end-to-end recruitment administration for Western Cape stores.
- Advertised vacancies and shortlisted suitable candidates.
- Conducted telephonic screenings and coordinated interviews.
- Managed interview scheduling and stakeholder communication.
- Conducted reference, criminal, and credit checks.
- Prepared employment offers and onboarding documentation.
- Submitted employee documentation accurately to payroll.
Sales Consultant / Customer Service Agent - Speed Services Couriers
(2004-06 - 2005-05)
Reason for Leaving: End of Contract
- Conducted outbound calls to prospective and existing customers to promote courier products and services.
- Consistently achieved and exceeded sales and customer service targets.
- Handled customer enquiries, objections, and complaints professionally while identifying sales opportunities.
- Generated quotations and assisted customers with service solutions tailored to their needs.
- Captured and maintained accurate customer information on company systems.
- Built and maintained strong customer relationships through effective communication and follow-up.
- Processed bookings and coordinated courier collections and deliveries.
- Worked within a fast-paced, target-driven environment while maintaining high service standards.
- Collaborated with team members to achieve departmental sales and operational goals.
- Maintained compliance with company policies, procedures, and quality standards.
