Cathleen Mascia

A dedicated and resourceful Senior Administrator with over 28 years of experience as an executive personal assistant to financial advisors. Highly organised and detail-oriented, I understand the importance of discretion and confidentiality. I have extensive experience managing investments, life policies, and liaising with key stakeholders, both internal and external.

Building strong relationships comes naturally to me, and I thrive in fast-paced environments where deadlines and financial targets need to be met. I enjoy a challenge, work well under pressure, and take pride in delivering results efficiently and effectively.

PERSONAL ASSISTANT TO FINANCIAL ADVISOR - HAINES FINANCIAL SERVICES PTY LTD

(2022 - 2024)

As a Personal Assistant to a Financial Adviser, I play a pivotal role in ensuring the smooth operation of daily business activities. I manage client appointments, policy maintenance, and estate late cases, ensuring compliance with financial regulations. I am responsible for handling customer inquiries, insurance claims, investment processing, and banking administration.

Additionally, I maintain an extensive client database, oversee document preparation, and provide crucial secretarial support to industry associations.

• Manage daily schedules, travel arrangements, and client appointments
• Handle client communication and relationship management
• Oversee investment policy maintenance and compliance
• Prepare reports, documentation, and financial summaries
• Organize and coordinate client meetings, ensuring all materials are ready
• Manage estate late cases and liaise with legal teams
• Process life insurance applications and ensure timely issuance
• Carry out new business and existing business instructions
• Process pension fund transfers and all investments
• Address all customer enquiries, instructions, and adjustments
• Submit and process claims efficiently
• Administer an in-house internet-based banking system
• Update and maintain online client database (Over 900 clients)
• Assist in drafting and typing of Last Will & Testaments

EXECUTIVE PERSONAL ASSISTANT TO FINANCIAL ADVISORS - PSG LA LUCIA RIDGE, DURBAN & SIMBITHI

(2007 - 2021)

During my tenure at PSG La Lucia Ridge, I provided comprehensive administrative and financial support to a team of Financial Advisors. My responsibilities ranged from policy administration, diary management, compliance monitoring, and customer service to the processing of investments, life policies, pension fund transfers, and estate late cases. I also played a key role in maintaining client relationships, ensuring that all documentation was prepared and submitted accurately and on time.

• Provided administrative support for multiple financial advisors
• Maintained client records and investment policy details
• Managed diaries, appointments, and client meetings
• Ensured compliance with financial regulations and company policies
• Handled customer relations and responded to client needs
• Prepared monthly reports and financial performance updates
• Coordinated estate late cases and liaised with legal professionals
• Performed general administrative duties and daily tasks
• Operated a multi-line phone system and managed front-desk reception
• Processed new business and additions to investments
• Maintained stationery stock and coordinated office equipment maintenance
• Organized courier services, received and dispatched post, and managed bulk mailing
• Drafted business correspondence and client lists

PERSONAL ASSISTANT TO FINANCIAL ADVISER - ALEXANDER FORBES | HARCOURT MARTENS & ASS.

(1998 - 2007)

In my role as Personal Assistant at Alexander Forbes and Harcourt Martens & Ass. I was responsible for managing schedules, handling investment and insurance policy documentation, processing claims, and coordinating compliance-related activities. I worked closely with legal professionals on estate late cases, ensuring the accurate execution of financial and legal documentation. I also played a crucial role in offshore investment documentation and customer relationship management.

• Organized and managed the financial adviser’s schedule and appointments
• Assisted in investment and long-term insurance policy administration
• Prepared compliance documentation and client reviews
• Coordinated estate late cases and worked closely with legal teams
• Handled offshore investment documentation and policy updates
• Maintained confidentiality and accuracy in all financial documents
• Processed pension fund transfers and investments
• Handled customer queries and processed insurance claims
• Performed typing duties for business correspondence and documentation
• Act as Secretary to the Brokers Association Zululand

Matric/graduation - Richards Bay High (1978)