Olwethu Momeni

Hospitality and reservations professional with experience in hotel reservations, guest services and administration. Strong background in managing individual and group bookings, online travel platforms, room allocation, quotations, refunds, corporate and government enquiries, travel-agent relationships and guest requests. Detail-oriented, professional and service-driven, with a focus on smooth booking processes and exceptional guest experiences.

Reservationist at Premier Hotel Cape Manor (2026-03 – Present)

• Manage hotel reservations and booking enquiries accurately and in line with company procedures.
• Respond to enquiries and reservation requests through Expedia, Booking.com and other online platforms.
• Monitor Profitroom and ensure all online bookings filter through correctly.
• Allocate rooms according to reservations, availability and guest requirements.
• Prepare quotations for government offices, travel agents and corporate bookers, including Shabbat dinner quotations.
• Process and send refund documentation accurately and timeously.
• Follow up on online enquiries and potential bookings.
• Build and maintain professional relationships with travel agents and corporate bookers.
• Assist Front Desk with guest enquiries, arrivals, departures and general reception duties.
• Coordinate guest shuttle bookings and special arrangements.
• Communicate special requests such as birthday celebrations and in-room arrangements.
• Book dinners for tour groups and communicate dietary requirements to the chef.
• Support group bookings for travel agents, government officials and tour groups.
• Maintain accurate reservation notes and guest information across departments.

Central Reservationist at Premier Hotels & Resorts Head Office (2022-01)

• Handle bookings and reservations through booking platforms in accordance with company policies.
• Ensure pro-forma invoices are sent out on time.
• Handle customer complaints efficiently and professionally.
• Manage waiting lists and provisional bookings to optimise occupancy.
• Ensure booking notes are correctly updated.
• Build and maintain relationships with travel agents and corporate clients.
• Assist with group bookings for STO agents and government officials.
• Monitor third-party booking platforms to ensure bookings have filtered through correctly.

Receptionist at Corro Master Pty Ltd (2021-01 – 2021-12)

• Received and directed visitors at the front desk.
• Answered, screened and forwarded incoming calls.
• Received and sorted daily emails and handled queries.
• Maintained a professional reception area.
• Performed photocopying, correspondence, typing and general administration.
• Updated calendars and scheduled meetings.

Administrator at GNO (Kinda Community Organisation P222) (2021-08 – 2021-10)

• Maintained application databases and ensured accurate information capture.
• Managed filing and record keeping.
• Attended to correspondence and administrative queries.
• Performed reception duties.
• Coordinated meetings and took minutes.

Bachelor's Degree in Public Administration with Political Science – University of Fort Hare (2021) Matric – East London Secondary School ( – 2016)