Philisiwe Philile

Driven- Hospitality professional with 4 Years of experience in Delivering exceptional guest experiences. Proven track record of success in hotel receptionist, Reservationist and Customer services. skilled in Hotel Management systems, communication, and problem-solving. Passionate about providing personalized service and driving guest satisfaction.

Hotel Reservationist& Receptionist. At Zimali Lodge by Dream Hotel& Resorts. From 10/2022 - 10/2024

Dedicated hospitality professional with 2 years of experience in hotel reception, reservations, and customer service. Proven ability to deliver exceptional guest experiences, manage front-desk operations, and handle room reservations. Skilled in hotel management systems, communication, and problem-solving."

• Managed front-desk operations, including check-ins and check-outs
• Handled room reservations and managed room inventory
• Provided exceptional customer service to guests
• Utilized hotel management systems to process transactions and manage guest data

• Grade 12 (Matric) certificate, studied in Hlokozi High school, year 2013.
• N6 Certificate (Diploma Pending) in Tourism, studied eThekwini TVET Collage, year 2020
• Level 2 Wine Ambassador Certificate, studied in Sommeliers Academy, year 2021.
• NQF Level 4 FET Certificate in Hospitality Reception, at Reach summit, year 2022.