Celeste van der Merwe
Customer Services
Hire this person
Send a job offer directly to this candidate
About
Professional with expertise in optimizing workflows and prioritizing task to drive operational efficiency. History of supporting team development and instilling a strong work ethic. Proficient in organizing tasks to enhance productivity results. Focused on delivering superior customer service with a commitment to empathy and client satisfaction.
Experience
Customer Service Representative - Collinson Group - Cape Town
(2019-01 - 2025-01)
Attentive communicator with five years in customer service.
- Address diverse customer inquiries through email and telephone communication.
- Build trust in brand through efficient and helpful responses in time management.
- Informed customers and potential customers regarding inquiries about policies and products.
- Assist customer service team by providing client information and facilitating onboarding.
- Address client's billing inquiries and escalte as necessary.
Customer Service/Administrator - Black Moon Investments - Cape Town
(2016-01 - 2018-12)
- Execute research aimed at supporting financial brokers.
- Enforce compliance with financial regulations and procedures.
- Facilitate client inquiries and optimize internal communication.
- Manage project logistics and execute event setup.
- Examine and rectify queries swiftly and effectively.
Administrator/Switchboard Operator - Legal Aid South Africa - Cape Town
(2006-01 - 2012-12)
- Administer support function of legal professionals.
- Administer case files and preserve digital and physical records.
- Interact and serve clients and visitors.
- Coordinate responses to incoming calls and emails.
- Prepare and review legal documentation and contracts.
- Manage and enhance databases linked to legal matters.
Education
Matric - Grade 12 - Ceres Secondary School
