Chane Brits

Although I have not held a Management Job Title, I firmly believe that my experience and skills are strong enough for me to apply.

I am in the process of completing my Management and Leadership Diploma and I have learned so much in my current role as Customer Liaison Specialist, that I believe the next step for me is nothing else but Admin Management.

With the opportunities and skills, I have done more than just Customer Support in my 8 years of employment with GPS Tracking.

I have experience in business process planning as well as testing and implementing processes internally and externally. I have experience with supporting staff as well as management with many different kinds of requirements within my roll.

I have experience in dealing with customer complaints and with the handling and timeous resolution thereof.

I am extremely detail oriented and not just customer focused but also focused on the wellbeing and support of my colleagues, and that is why I feel that I am the best fit for the position.

I have had the opportunity to meet and work with many different types of people and I had enjoyed every experience.

I am eager to learn more and I am always looking for room for improvement. Not only from a customer support perspective but also internally.

Profitability is dependent on our Staff and Customer's Satisfaction.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.

Works with clients to determine requirements and provide excellent service.

• Analytical skills.
• Innovative and creative thinking.
• Resilience.
• Adaptability and flexibility.
• Teamwork.

September 2015 - Current

Customer Liaisons Specialist | GPS Tracking Solutions | Gauteng,

South Africa

• AX System Quest Ambassador for the department.
• Updating and maintaining Customer Product Masters (CPM)
• Streamlining and creating new business processes within the admin department.
• Sign-up of new customer applications.
• Customer on-boarding (Administrative Implementation)
• Administrative duties such as customer quotations, procurement processes, invoicing, account restructuring as well as terminations.
• Maintaining customer relationships.
• Managing client queries through telephonic / e-mail platforms as well as in-person meetings with clients.
• Running client account recons and clean ups.
• Project management.
• Credit note preparations.
• Compiling information and worksheets for Management.
• Assisting co-workers with internal and external queries.
• Attending to e-mails daily.

CERTIFICATIONS

• Matric (National Senior Certificate - NSC) - 2013
• Customer Service Excellence Certificate.
• Finance for Non-Financial Managers Certificate.

• Management and Leadership Diploma - In Progress (2023)