Chido
Results-driven IT professional with over 8 years of experience in network administration, systems support, and end-user troubleshooting across utilities and private sector environments.
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About
Results-driven IT professional with 8+ years of experience in network administration, systems support, and end-user troubleshooting. Proven ability to configure and maintain critical IT infrastructure (SAP, ICS, Itron, DCS) while ensuring security and performance efficiency. Adept at diagnosing complex technical issues, training staff, and optimizing systems for organizational growth.
Holds a bachelor's degree in computing and IT and certified with IITPSA. Combines technical proficiency with strong documentation, project management and audit skills.
Experience
Network Analyst at Dominion Business Investments (2025-01 – Present)
Analyzing and monitoring network performance, installing and configuring network systems, diagnosing IT issues, and conducting IT equipment audits.
- Analyzing and monitoring network performance.
- Installing, configuring and supporting Local Area Networks (LANs), Wide Area Networks (WANs), Internet systems and components of network systems.
- Diagnosing issues relating to software, hardware, IT systems and replacing faulty components as and when needed.
- Troubleshooting system and network issues, improving operational efficiency.
- Installing and configuring IT hardware and software solutions.
- Conducting IT equipment audits and managed procurement processes.
Systems Support Officer at Zimbabwe Electricity Transmission and Distribution Company (2014-01 – 2019-12)
Troubleshot system and network issues, installed and configured IT hardware and software solutions, and conducted IT equipment audits.
- Troubleshot system and network issues, improving operational efficiency.
- Installed and configured IT hardware and software solutions.
- Conducted IT equipment audits and managed procurement processes.
Post Graduate Trainee at Zimbabwe Electricity Transmission and Distribution Company (2012-01 – 2014-12)
Supported IT policy enforcement and end-user training, managed SAP, ICS, and POS system installations and maintenance, and assisted in network security configurations.
- Supported IT policy enforcement and end-user training.
- Managed SAP, ICS, and POS system installations and maintenance.
- Assisted in network security configurations and IT system audits.
Industrial Attachment (Internship) at Delta Beverages (Private) Limited (2010-01 – 2011-12)
Provided hardware and software troubleshooting support and assisted in setting up user accounts and IT procurement.
- Provided hardware and software troubleshooting support.
- Assisted in setting up user accounts, resolving technical issues, and IT procurement.
Education
Bachelor of Technology Honours in Computing and Information Technology – Chinhoyi University of Technology (2011)
Post Graduate Diploma in Project Management – Project Management Zimbabwe (2016)
