Christina Ndluli
Technical support and administrative assistant
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About
Christina is a highly experienced customer service professional with 5+ years in both inbound and outbound customer service roles. Known for her proactive approach and engaging telephone presence, she excels at building rapport with customers and ensuring a positive experience.
Christina's strong technical troubleshooting skills enable her to resolve complex queries efficiently, and she consistently prioritizes customer satisfaction. Her dedication to delivering exceptional service makes her an asset to any team.
Experience
Ecigus T/A Lionminds
October 2022- Present
TECHNICAL SUPPORT AGENT
•Assist clients with installation, activation, and navigation of educational software telephonically, in-person and remotely.
- Troubleshot technical errors and resolve issues promptly to ensure customer satisfaction.
- Log tickets in Salesforce CRM to meet SLA expectations.
ADMINISTRATIVE ASSISTANCE
- Synchronize accounts with the bank to ensure smooth transactions.
- Assist with reception duties, including handling incoming calls and manage client queries and concerns via emails, WhatsApp and SMS
- Coordinate tablet bookings for repairs and deliveries.
Education
Name: Khuphulanani Training Institude
Qualification: Certificate in Information Technology
