Christine Bosman

Senior Software Consultant and Manager with 18+ years of experience delivering end-to-end CRM and enterprise transformation initiatives across financial services, fintech, FMCG, and telecom sectors.

Lean Six Sigma Black

Belt certified, with strong expertise in solution design, business analysis, process optimisation, and Agile delivery governance. Proven leader of multi-disciplinary teams (up to 50 resources) and manager of multi-million-rand application portfolios (R22M budget). Experienced in leading Salesforce implementations across Sales Cloud, Service Cloud, Commerce Cloud, Communications Cloud, and Field Service Lightning, with certified expertise in Salesforce Agentforce.

Senior Consultant & Manager at Bluesky (2023-01 – Present)

• Lead Salesforce delivery across enterprise telecom and fibre clients.
• Serve as sole Business Analyst on cross-border CRM implementation involving US/Canadian-based partner and U.S. telecom client.
• Drive full lifecycle requirements management including stakeholder workshops, user story definition, backlog grooming, sprint planning, and UAT coordination.
• Govern multi-team Agile delivery across developers, QA, and integration resources.

Business Applications Manager at Coca-Cola Peninsula Beverages (2019-01 – 2023-12)

• Led all Salesforce implementations end-to-end across multiple business units.
• Owned enterprise application portfolio including Salesforce and SAP.
• Managed annual application and project budget of approximately R22 million.
• Directed vendor partnerships, system enhancements, release governance, and system optimisation initiatives.

Business Operations Consultant at Cornerstone Paradigm Consulting (2022-01 – 2023-12)

• Delivered consulting services across full client lifecycle from proposal to implementation.
• Partnered with executive stakeholders to identify inefficiencies and design improvement strategies.
• Supported enterprise software-enabled transformation initiatives.

Process Improvement Specialist at Luno (2018-01 – 2019-12)

• Designed and led Continuous Improvement strategy within Customer Success.
• Delivered Lean training and process re-engineering initiatives.

Manager: Business Process Analysis & Continuous Improvement at BNP Paribas Personal Finance (RCS) (2013-01 – 2018-12)

• Managed multi-disciplinary teams (QA, WFM, MI, Process Analysts) totalling ~50 resources.
• Led enterprise-wide change and system implementation initiatives.
• Delivered SAP Business Objects reporting and analytics frameworks.

Progressive roles: Management Information Business Analyst; MI Developer (SQL, SSIS, reporting automation); MI Analyst & WFM Scheduler; Business Process Analyst at Merchants / WesBank (2006-01 – 2013-12)

Focus areas included enterprise reporting, data quality, workforce management systems, process optimisation, and analytics delivery.

Postgraduate Diploma in Knowledge Management & Information Systems – University of Stellenbosch (2023-12)

BA in Socio-Informatics – University of Stellenbosch (2004-12)