Christophe Berquin

My name is Christophe Berquin, I am a 24 year old South African citizen.

I am a fourth year Law student at the University of the Western Cape.

I am an articulate, energetic, self-motivated communicator and true team player, offering 3 years’ experience in customer service.

I am a polite and professional individual with extensive experience in connecting with clients. I can offer polished communication skills and excellent organizational skills. I do possess the ability to applying strong communication and problem resolution skills to each customer issue.

I am results-oriented and motivated to maintain customer satisfaction and contribute to company success.

EXPERIENCE

INBOUND CALL CENTER AGENT AT

EXL SOUTH AFRICA

May 2019 – November 2019

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Educated customers about product terminology, features and benefits to improve customer satisfaction.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

HARAMBEE YOUTH EMPLOYMENT ACCELERATOR

April 2019 – May 2019

• Completed various training programmes and exercises that developed my customer care skills and prepared me for the call centre environment.
• The various programmes and exercises included:

Typing speed tests,

Simulating mock call in preparation for a live call centre,

Online Monetary Literacy courses,

Computer Literacy Modules,

Analytical and Critical Thinking Modules,

Exercises in researching industry knowledge,

INBOUND CALL CENTER AGENT AT

DELIVERY XTREME

July 2018 – March 2019

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Processed customer order, quote and return transactions and offered additional products and services.
• Generated new and repeat sales by offering timely product, service and technical information.

DELIVERY DRIVER AT

BUTLERS PIZZA

April 2017 – October 2017

• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Maintained organized, safe and clean work areas and complied with company safety and security standards.

PAINTBALL REFEREE AT

PAINTBALL PYROZONE

December 2015 – October 2016

• Verified accuracy of score calculations before winners were announced.
• Explained and taught regulations and rules to players and coaches.
• Promoted good sportsmanship among players.
• Inspected sporting equipment for compliance with safety and event regulations.
• Navigated difficult situations using effective communication and explanation of game rules.
• Educated athletes about game rules and regulations.

EDUCATION

BACHELOR OF LAW/LLB

Institution

University of the Western Cape

Cape Town, South Africa

February 2017 - Current The completion of my studies has been put on hold due to financial concerns.

NATIONAL SENIOR CERTIFICATE

Institution

Elkanah House

Cape Town, South Africa

May 2010 – December 2016

• Awarded the 1st Team Sports Award for Rugby
• Awarded the Cultural Longevity Award for Music
• Awarded the Cultural Longevity Award for Service to Drumline

CERTIFICATIONS

• Certificate of Completion for the Motor Claims Response Training Academy [EXL South Africa] – May 2019
• Certificate of Completion of the Harambee Youth Employment Accelerator Bridging Programme – May 2019
• Harambee Tweet Certificate for Great Communication – May 2019
• Code A1 Drivers License

EDUCATION

BACHELOR OF LAW/LLB

Institution

University of the Western Cape

Cape Town, South Africa

February 2017 - Current The completion of my studies has been put on hold due to financial concerns.

NATIONAL SENIOR CERTIFICATE

Institution

Elkanah House

Cape Town, South Africa

May 2010 – December 2016

• Awarded the 1st Team Sports Award for Rugby
• Awarded the Cultural Longevity Award for Music
• Awarded the Cultural Longevity Award for Service to Drumline

CERTIFICATIONS

• Certificate of Completion for the Motor Claims Response Training Academy [EXL South Africa] – May 2019
• Certificate of Completion of the Harambee Youth Employment Accelerator Bridging Programme – May 2019
• Harambee Tweet Certificate for Great Communication – May 2019
• Code A1 Drivers License