Clint Joseph

Remote IT Support Technician with over 5 years of hands-on technical troubleshooting experience across banking infrastructure, enterprise hardware, and networked systems. Strong background in first-line and second-line IT support, incident resolution, and system diagnostics. Proven ability to support users remotely, resolve technical issues efficiently, and communicate clearly with both technical and non-technical stakeholders.

CCNA-certified with solid networking fundamentals and a security-aware mindset.

ATM Technician – First Line IT Support at Bytes (IT Services Company) (2019-02 – 2022-03)

• Provided first-line IT support for network-connected ATM systems serving major banking institutions
• Diagnosed and resolved software, network, and hardware-related incidents to minimise system downtime
• Performed connectivity testing, peripheral diagnostics, system reboots, and software checks
• Logged incidents accurately and escalated complex issues to second-line teams with detailed technical notes
• Supported secure transaction environments by following strict compliance and security procedures
• Worked under SLA-driven environments requiring rapid fault resolution and clear communication

Freelance Network & IT Support Technician (Remote) at Self-Employed (2024-07 – Present)

• Provided remote technical support for small businesses and individuals
• Configured and troubleshot routers, switches, and basic firewall rules
• Assisted users with connectivity issues, system performance problems, and access-related faults
• Conducted basic network optimisation and stability checks
• Applied security best practices and user access controls

Diagnostic Technician (Electronics & Systems) at Land Rover Stratstone Mayfair

• Conducted advanced diagnostics on electronic and control systems
• Troubleshot electrical faults, wiring issues, and control modules
• Applied structured fault-finding methodologies transferable to IT diagnostics
• Maintained detailed diagnostic records and repair documentation

Automotive Diagnostic Technician at Audi N1 City & Jaguar Land Rover (2012 – 2019)

• Performed advanced diagnostics across complex electronic and control systems
• Identified and resolved system faults using logical troubleshooting methodologies
• Worked with time-sensitive fault resolution in high-pressure environments
• Developed strong analytical skills directly transferable to IT support roles

Grade 12 – Simon's Town High School

Motor Mechanics in Motor Mechanics – College of Cape Town / Merseta Training Centre